Alicante
Terre

Terre

Explanada De Espana 11, 03001, Alicante, Spain

Pez • Vino • Carne • Hamburguesa


"We arrived here at 8pm for our reservation and sat out on the terrace whilst they were still setting tables. Starting with the food, we very much enjoyed what we ate. The oxtail croquettes were lovely and the meat was very tender. The burger was probably the low-light and was okay. The burrata salad was lovely and it was nice and fresh. The fish with the vegetables was good. For dessert the sorbet was enjoyed and the pavlova was exceptional. We were told the carrot cake was sold out 10 minutes after ordering however this arrived with the other desserts. However, the meal was very much let down by the lacklustre service. Throughout the evening, we had many members of staff serve us, and there was a distinct lack of continuity. When our starters were ordered, we’d asked for two sets of the bread and oil. The croquettes came out and as soon as they had been finished (probably within 15minutes of being sat down), our mains were being lined up to be served. My wife, in Spanish as the English was limited) explained our bread as a starter had not been served. The waitress said that the main courses were now getting cold and that they were to be served now. We cancelled the breads after some clarification of lack of service. It was very unprofessional and she was quite cold towards us as customers. In addition, at the start of the evening, a wine glass was knocked off and smashed behind our table. The large bits of glass were collected, however there were multiple pieces of glass left over the floor for the entire evening, without the area being brushed. Thorough out the evening we then had multiple different members of staff wait on us, which did not help continuity or the communication between staff. When we ordered our dessert, we then heard it passed onto another member of staff 10 minutes later. The lack of communication was then clear when the carrot cake was said to be out and it was served with the other desserts. The venue is lovely and has real potential, however it is let down by some members of staff who do not work with enough professionalism."