"The entrance says Leading Hotels of the World ; the sign should be removed! On the day of arrival, I tried to contact the restaurant and reception because we couldn 't keep our table reservation due to traffic. Unfortunately, I was completely unsuccessful, so calling is pointless. The reception actually had a grand hotel feel to it. We had a deluxe suite with a sea view, so we expected the windows to be cleaned so you could see the Baltic Sea. The cleanliness left a lot to be desired (spit on the mirror? . In a deluxe suite, we would also have expected shower gel and shampoo by the bathtub and in the shower... When we arrived at the restaurant, we were ignored by all the service staff. We were apparently supposed to wait outside, but instead followed other guests who were greeted very warmly. The food falls short of expectations. When the wine recommendation ends with if that means anything to you, you don 't feel welcomed, but rather reprimanded. The next morning, we were woken up by a call from the spa, informing us that all treatments had been canceled. There was no word of apology; rather, their own regret was more prominent. The breakfast buffet leaves nothing to be desired. When we asked at reception if a Porsche was available for us to borrow, we were told by the receptionist that it would cost something. Remember, we had booked a deluxe suite… so the €399 shouldn 't be a hindrance. At the spa, we wanted to clarify which treatments were canceled, and they explained all of them to us, including those for the following day. So we were surprised when they asked us at lunchtime why we hadn 't shown up for our manicure. I then went for my second appointment and was treated by the first-year apprentice. When I complained, I learned that she shouldn 't have been treating me alone. Since I wasn 't wearing a watch for the treatment, I didn 't immediately realize that it only took 30 minutes. I was still charged for the full 60 minutes. A massage was simply postponed for an hour without informing us. In the evening we went back to the Kurhaus Restaurant, and the food was absolutely mediocre. For dessert, we had a cheese platter. When we asked what kind of cheese we were having, the sommelier said he didn 't know much about cheese; he was in charge of the wine, but he was happy to ask. He had served us the cheese platter, though. He came back with the names but didn 't give us any advice on which cheese to start with. Since you can get cheese at any Edeka cheese counter, we weren 't overwhelmed. When I left, I described some of my negative experiences to reception, and they said I would hear from the hotel. I waited a week, and what I got was a newsletter. I can get a €100 voucher if I review the hotel . I 'd already done that, and no one cared. We 've felt much more welcome in hotels with fewer stars because we were made to feel like we, as guests, were the focus of everyone 's efforts. We only had that feeling here from the doorman. Conclusion: Absolutely overpriced for an aging hotel and poor service!"
