"When we addressed this with the owner, he became angry, aggressive, and rude. He was even about to shut the door in my face when his wife appeared with a knife in hand. I asked her why she was approaching me with a knife, and her response was, “I’m busy and working!” She was very aggressive and seemed unable to handle any constructive feedback.
My husband, hearing the commotion, stepped in, but she directed her aggression at him too, asking how old we were, which felt completely irrelevant. She then boasted about being 67 and still working hard. I asked for a refund since the service did not match the price we paid, but she flatly refused, stating they don’t do refunds.
I noticed other customers enjoying their cafetière coffee served in proper china. When we mentioned this to the owners, they justified it by saying those customers were friends of theirs. So what about us? We were paying guests too!
This was a deeply upsetting experience for both of us, and we plan to report this to the local police, the tourist board, and trading standards. The charming tea room will not be so pleasant once we’re done with them. We've never been treated so poorly as customers, and being threatened with a knife by a senior was particularly shocking.
I strongly advise against visiting this place unless you want to be treated as a friend with respect and proper service."
