"Totally awful service. Turned up for a reservation at 7:30 for food and drinks, was told by the rude waitress that they had an 80th birthday so the kitchen was closed. She then said someone should have contacted us to let us know about the reservation. We said this was disgusting service, we had come a long way with friends who had not seen each other in a while to be told we could not eat on a Saturday night (bearing in mind this reservation was made months ago!!!!! To add further insult another employee came over to say that he tried to call. This was a lie, no one tried to call and we had no missed calls, to make things worse we even had a confirmation email the day before saying “we look forward to seeing you tomorrow at the Eton mess”. Staff lie and are rude, they didn’t even admit their mistake, or offer to make it up to us with a discount on another day or help us to get a table elsewhere. We were actually scoping the place out too as a potential Christmas party reservation hire, but will now be avoiding due to the awful service and rudeness. Avoid at all costs as they clearly don’t care one bit about their customers, disgusting front of house staff too."
