"Firstly this is a review of Guilt Trip, not Tank which I had been to several times before and had no problems with. I hope Guilt Trip up their game soon or this place won’t last long! We were greeted by some delicious looking donuts, and an electronic menu featuring different toasties. My partner chose the goats cheese toastie only to be told they couldn’t do that as they’d run out of the necessary ingredients. This was closely followed up by a following statement saying that, actually they couldn’t do any toasties at all, but a reason for this wasn’t given. This was lunch time so not ideal! So instead we ordered two donuts and two coffees and were told to sit down at a table and they’d shout us over when they were ready. As we waited we ate the donuts which were actually quite good, although not the best i’d ever had. I was shouted over for the coffees but when asked for warm milk for my Americano, the server said she wouldn’t be able to do warm milk and looked surprised by this request when I asked for it, but said she could give me some frothed milk from the machine, which turned out to be warm when it came anyway! Both servers seemed quite surly and not very welcoming, like they didn’t want to be there. We were in a rush to leave as we had a cinema booking to go to or else I would have stayed and complained. It seems the couple sat next to us had experienced some issue with the younger male server too, as when we got up to leave, the manager had come up their table couple after they’d obviously asked to see him and overheard the lady saying the server had been rude to her. Doesn’t bode well if a coffee shop doesn’t offer warm milk and seems alien to the concept when asked and they’re running out of basic menu items at lunchtime. Also the menus were just photocopied pieces of A4 paper and some of the items on the left hand side had some of the text missing so you couldn’t even read it properly. Bring back Tank! Much better as it was before! Doubt I’ll return"
Gloucester
