"Today, food was ordered online. I know Kanneloni well and I've been eating more often in the restaurant. In addition, I have already ordered online and know the super quality of food. Today I was disappointed. After my online order, a countdown went off when my food was ready. Very nice, even too early I was in the Kanneloni to pick up my food. Before me some people were to buy vouchers, Christmas gifts etc. The staff at the checkout was somewhat overwhelmed with the billing and had to decorate the vouchers in a box with a loop. The countdown had already expired, of course, and the food would have been ready. When I was finally on the line and the employee said that I wanted to pick up my food, I thought bag and out... because pay was by Paypal. After brief clarification in the kitchen, I was allowed to put myself to the side and the next client was served. Of course she also wanted a voucher with a bow... After a friendly employee had put her my bag in between next to her checkout, I thought she was giving me the food. But no the client had to be processed... The result was, of course, that my food at home was about 4 min drive) ice cold. At least in the Christmas season, where a lot of vouchers and gifts are generally bought at Kanneloni, one should only employ an employee for this. Then the online orders could be processed more quickly."
