"I went there twice as they are connected to my fav. restaurant in Friedrichshafen. The same menu almost.... 1. Visit: Food was good, but waitress seemed worried that people had set themselves. She forgot things like the ketchup for my children's fries, the beverage and food order was wrong. When she was asked to fix it, she also seemed disturbed. The kids had cold food when they brought the ketchup. Okay, I thought everyone could have a free day or maybe we just had bad luck with this one person. After a long corona lock, the restaurants opened and I wanted to get my kids out. 2. Visit: This time there were 5 of us. 4 of us ordered the same with a slight variation on all 4 orders. The waitress not happy, hardly said 2 words to us take the order. When I go to the bathroom right after her, I hear the kitchen staff who is in an open conversation about our order. One of the cooks had a complete fit because we asked to replace the pig on a meat plate with beef. Something we should eat at home. It is amazing for me that a region that lives as much as it is from tourism has not mastered the art of service. Especially after the pandemic closures, you would think that they learned an appreciation of their customers. Management falls short on the teaching staff that if people actually eat home, they would not have a job. Service and customer upgrade worked very well in Lukullum another of their restaurants, why not here?"
