"We arrived on Mother's Day, having traveled from near Preston, only to find out that there was a mix-up with our reservation, and we didn’t have a table! It was disgraceful. We were directed to another venue where we were assured we would be accommodated. However, by the time we arrived, our lunch booking had been mistakenly changed to a dinner reservation. With three small children who were hungry and tired from the journey, it made for a very unpleasant experience. The staff at the alternative venue, Brook Meadow Hotel, did their best to make up for the chaos created by Sheldrakes, but there were several others in the same predicament as us. We will not be booking with Sheldrakes again. As a poor attempt to make amends, we were offered a free bottle of wine, which was shocking!"
