"We have been going to this Hotel since around 2004 three or four times a year on a Friday evening for a 'pub dinner '. Excellent value and well presented. 20 5 16 was very disappointed. Bar man gave me a well priced lunch menu (at 5.30pm) and the menu for the evening. The Manager said not the lunch menu (training need for bar man). My meal was fine but my wife had to take her plate of food to the Manager who was in a quiet part of the main restaurant, not to make any fuss in the busy main bar area. Most of the scampi were raw beneath the bread crumbed cold and nasty, not having been heated properly in the cooking. Such a simple error it is very hard indeed to imagine anyone with any basic skill could make such an error. It is very doubtful if any of the locals in the bar noticed. The Manager asked my wife if she would like a dessert, my wife said no she rarely eats desserts. Nothing else was offered. My wife went outside for a cigarette, and while she was away, the Manager came and placed a £5 note by my plate. We go out for a meal 2 3 times a week, and have never had a fundamental problem such as raw food. In fact over many decades, this is the first time we have been served uncooked scampi this was only just thawed, stone cold and watery, horrible. The Manager obviously did a calculation, eaten some, for a meal costing just under £8.00, give £5 back. The Manager needs a training course on customer relations. An obvious failing in the product must result in full refund. If an apology had been forthcoming with a full refund, this part of the review would not have been scripted. What happened to my wife on the way out of the busy public bar would have made a review on its own. She needed the loo, and in the lady 's of the 4 cubicles, only 1 had a toilet roll, and the front of that loo pedestal was heavily stained. She had been very annoyed at the return of just £5, and since no one was at reception when she left the loo to go back to our car, she left it for someone else to complain. It is generally accepted that it can be accurate to judge the cleanliness of a restaurant by the state of the toilets. Well, on this occasion ... leave the reader to ponder. Reason for confusion of menus, new menu being developed in next 2 weeks. Single A4 piece of paper not the right image to a 3+ Hotel. When a meal goes wrong apologise offer an alternative not straight to dessert and refund the cost of the meal meal paid for upfront. Public toilets imperative these are checked every hour at least, possibly more frequently at busy times."
