"This is a tough review to write, maybe my most difficult! During our holiday, we were taste-testing Fish N Chips around Scotland. On our first visit to Nardini’s, I loved the Fish N Chips—this is why we returned. Although the food was good on this first visit, the service was poor to average. When we returned, it was a nightmare. We arrived just after 11 a.m. and hoped to have lunch and ice cream outdoors again. We were told we could only be seated outdoors if we were buying ice cream in their ice cream shop. Since we wanted Fish N Chips first, we were directed to an indoor table, planning to have Fish N Chips again, ice cream later. When we attempted to order, we were told they were only serving breakfast. Because we came for Fish N Chips and ice cream, and we could sit outdoors if we ordered from their ice cream shop, we chose to have ice cream first, then have Fish N Chips when they were serving it later. So, we walked through the open double doorway to Nardini’s attached ice cream shop to order sundaes and ice cream scoops. Here, we were told they didn’t serve sundaes in the ice cream shop—these were only available in the restaurant. So, we went back to the restaurant and were seated again. When we attempted to order the sundaes and the scoops of ice cream, we were told only certain flavors were available in the restaurant. If we wanted others, we would have to go back to Nardini’s Ice cream shop through the doorway. The waiter had no empathy for the difficulties, and their crazy rules—-he wasn’t even nice. At this point, we gave up and thought they don’t even know the meaning of friendly or customer service—we came to the conclusion they really don’t want our business, so we left and won’t be back! Wish we had never returned!"
