"Incredibly disappointing. For starters, they served our food in literal takeout boxes and gave us cardboard cutlery and single use plastic cups just why? The service was really poor. Despite being one of three tables, our food was delivered to the wrong table, and when the receiving customers highlighted the mistake, the server simply rewrapped the burgers and brought them to us (not really Covid secure given that the burgers had been unwrapped by the other table). Our server was inattentive and unprofessional we had to ask for water three times, and in the end another server had to assist, our one seemingly too busy laughing with another table for 10 minutes. The food was mostly fine, except the buffalo wings, which were shockingly bad, as well as the fact that they seemed to have run out of most of their menu. We really loved Rudy's Diner in Islington, particularly the milkshakes, which weren't available. We had even tried to call ahead but the phone line went straight to voicemail. You'd think that with so many menu items unavailable, they'd have an operational phone or an updated menu on their website at the very least! To add salt to the wound, midway through our meal, staff decided to put on uncomfortably loud music, making it really difficult to hear one another. The only redeeming feature of our experience was that, thanks to the takeout boxes, we were able to make a relatively quick escape."
