Nottingham
Bonzai Sushi

Bonzai Sushi

11-13 Carlton Street, Nottingham, NG11NL, LE1 5AW, United Kingdom

Sushi • Japanese • Bento Box便当 • Futomaki 大卷


"We were greeted in a friendly manner and thought that we were in for a great experience. We had our drinks order taken after about 10 minutes and even though we had made our food choices, YY told us he would deal with the drinks...first and return for the food order. The restaurant was probably only a tenth full so we assumed (wrongly) that the food orders would be taken fairly quickly. 20 minutes later we had to prompt YY that we were hungry and hadn’t ordered our food yet. He apologised insincerely and said that they were very busy! We looked around at the almost empty restaurant and questioned this to be told that they were prioritising their take away customers! Obviously this wasn't what we were expecting to be told especially having pre booked the table several days before. YY was training a couple of new staff members which was fine and although they were smiling and pleasant they were clearly out of their depth. One produced an empty wine glass after having ordered a glass of red wine! The Wagyu beef dish was sent back because it was chewy and inedible it was a poor rump steak at best and Wagyu in name only. The other food was ok but overall the experience and service were extremely disappointing. I would rather have gone to the Macdonalds over the road and I’m not a big fan of the golden arches. Final straw was the Health and Safety. See the picture attached. We won’t return."

Wagamama

Wagamama

Wagamama The Corner House, Burton Street, Nottingham, NG14DB, NG1 4DB, United Kingdom

Sushi • Pizza • Asiatic • Seafood


"This was going to be a 1 Star until we spoke to the manager.... We visited Wagamamas for an early Valentine 's Day Treat as we are both off. We arrived before there was a queue outside and were given a high table with wobbily seats. We ordered one main each, I ordered the kare burosu ramen and my partner ordered shirodashi ramen. My partner 's shirodashi ramen arrived at 12.36, ten minutes in we got asked what we were missing, they said they would chase it up with the kitchen. Ten minutes later the same waitress had visited other tables and gave out orders, so we asked someone else who was going to chase it up. A shirodashi ramen (Pork Belly) was presented to me... When told it wasn 't mine they proceeded to find out who it belong to, it was then taken back to the kitchen as they had obviously made up the wrong meal for me. Chased it up again as it had now been 25 minutes and even though my partner took breaks to prolong his meal he had already finished. My meal then arrives after 30 minutes.... But where are one of the main ingredients? The Kare burosu ramen is broth, tofu, mushrooms and greens. My meal had double the amount of broth than normal. I told them I was missing mushrooms, five minutes later a bowl of mushrooms are presents.... three minutes later I was asked is that better now? .... Why yes, to have a meal with all the correct ingredients is much improvement! We have visited Wagamama many times, it 's the first time visiting the Nottingham branch, and everyone 's table always seemed to have one person having their meal and the other doesn 't. One table of three near us had the same problem that one person had finished their meal before the other two even received theirs. There was a lot of staff on the floor so I don 't think it was due to lack of staff. We spoke to the manager and put forward our disappointment, she took my meal off the receipt which was good because it was a ridiculous experience and she said we could have a dessert to share which was nice. She said that there was a problem with the kitchen and lack of communication. If there was a problem with a second of the kitchen then this should have been stated to everyone at seating or ordering stage. We also asked for napkins at the start of my partner 's meal but of course there was no chance in receiving them. Not sure what the answer is on this branch but from our experience and the customers around us something needs to happen! I was very tempted to tell the people queuing outside the door not to bother."