"Went for tea Saturday 5.30pm. My daughter ordered Blade of Beef £19, the beef was dry and grisley, waitress took it back and re ordered, the lasagne £15, arrived in a small dish with just side of lettuce, garlic bread. The top was hot but not warm inside, daughter left it. Told waitress who then went into the chef, and came out saying it had been probe tested ..microwave, oven, microwave! The waitress was stroppy, saying should have said earlier! Daughter was hungry, then she said iv taken the beef off your bill but need to pay for lasagne! Don't think so when it's not cooked properly. She then said see TOM about the bill. He had added the lasagne, and argued that the probe test had been done. What don't they get , you don't pay for food not cooked properly! . In the end he removed the price from the bill begrudgingly. Have to say will not visit again. Staff need to remember... The customer is always right!! Sort your customer service skills too."
