Rotherham
Rockingham Arms

Rockingham Arms

8, Main Street, S62 7TL, Rotherham, United Kingdom

Pubs • Full • Steak • British


"My friends were coming to visit and although I live locally, we decided to book rooms for 2 nightS at the Rock as we knew we’d be spending most of our time in Wentworth. A week before arrival I received a phone call to say one of the rooms wouldn’t be available for both nights and an alternative could only be provided for one night. Although this was frustrating and would require lots of changes to our plans, I understood the reasonings for the change and there was nothing the staff could do at that time. I spoke to Jordan a few times over the course of the week and each time he was apologetic and really nice. Jordan checked me in and acknowledged straight away the issue with the room and promised he’d let me know if there were any cancellations for the following night so that I could stay there. During the time waiting for my friends to arrive all staff in the pub were extremely friendly to everyone and kept it clean. Luckily for us they did receive some cancellations so I was able to book a room for the following night as well and Jordan kindly honoured the price I had originally booked (as the price was now double what I had paid). He also offered a new, more suitable room for my friends and did it all with a smile. We could not fault the rooms, showers were powerful with plenty of hot water and the beds were very comfortable. All in all we had a lovely weekend in Wentworth and had all the staff not been as lovely and as helpful as they were, it probably would have been a lot more stressful! Thanks again to all staff, especially Jorden for his help with rooms. We will all be back after the refurb!"

Woodman

Woodman

Bramley S66 3ZL, Rotherham, United Kingdom

Steak • Pizza • Salads • Cheese


"We are a family of four who wanted a meal out together. We came into the pub around 6:00pm to be greeted by a bingo game and quiz that made the place feel like an old people 's home. The quiz host was trying his best to create atmosphere but fell way short with sexist statements about birds of the feathered variety and asking people to shout house in their best Irish accent! Sexism and racism that would be better suited to the 1970 and should be have been left there. The meals came and three of the four were burnt. 2 burgers that were barely recognisable, burger buns black on the inside and a mixed grill with every meat component massively over cooked and the egg was so over done it could be snapped in half. The meals were replaced with an apology and an offer of a round of drinks. As we had just ordered more drinks we declined them and awaited our food. When the second set of meals arrived, two of the three were OK but the mixed grill still had an issue with the steak, this time it was ****** and under cooked. My wife went to complain again to the person who served us who in turn referred her to the manager who was sat at a table with his family. My wife said we had already sent the meals back once but the steak on this was rare. The manager argued that it was medium rare. (no argument really since that 's still not what we asked for At this point the Manager said he was on his day off and didn 't know why we were having a go at him . The fact was we had complained to someone in charge and was passed to him, we didn 't know he wasn 't on duty. The manager was unbending and refused to admit they were at all at fault. He just repeated Why are you in my face . He could see that we were clearly upset by the situation but offered no way to de-ecallate, in fact when we asked to go above him and talk to his boss, we were told that all complaints come to him first so it won 't go anywhere anyway. (apparently he will get in front of it with his boss and smooth things over, only adding to our frustration. We got our coats and left. On the way out he muttered have a nice evening , clearly a sarcastic provocation which in this day and age of customer service was totally transparent and unnecessary but caused an outburst from my wife which is totally out of character. We have been customers of the woodman since it opened and have had the odd bad experience but never as bad as this. I have never seen a manager argue the toss over a steak being Medium rare not rare, the fact is it wasn 't what we asked for and just wanted recompense for the poor quality of service. There has been a steady decline in food standards over recent months but this evening 's meal was appalling. If you are looking for a low rent atmosphere then you have hit the mark. It 's certainly not we have come to expect from this place or Marston but it 's where we are."