"Two parents, three young children sat on a table in the corner at the front of the restaurant. I, as a lone customer, was placed on the table next to them. The behaviour of this family was absolutely horrifying. Two of the children, whom I hate to say were filthy (not the children 's fault , were being allowed to shriek at the top of their voices without a word from either of the parents. I know children sometimes do this but any decent parent would put a stop to it after a while instead of allowing it to continue in such an uncivilised manner for the entire time. When one of the children, after getting bored of throwing pizza crusts on the floor, decided to dump an entire plate of crisps on the floor (which had just been fetched by the grunting father I expected one of the parents to say something. To my surprise, not only was nothing said, they both watched the child do it. It is not for me to tell parents how to discipline their children and I wouldn 't ever dream of doing so. It 's that the discipline with this family was non existent. I saw the mother of another family, also with three children (who were extremely well behaved might I add sitting near by, look over in horror at their behaviour and saw her say something to her partner who shook his head and shrugged his shoulders in disbelief. As a roughly one thousand review contributor on TripAdvisor, it is rare for me to give less than four stars and an even bigger rarity for me to give a terrible rating of just one. My reasons for the terrible rating, based on my experience, are as follows: Despite members of staff watching this family, management failed to act. Whether this was on purpose, was out of fear of the families reaction, or simply due to incompetence, I am unaware. A smiling young man kept appearing with a broom and a dustpan on a long handle to sweep up bits of food that were being thrown on the floor. I had ordered the buffet and the pizza had run out, so I was sitting at my table waiting for the pizza to be replenished. On one of the occasions when this young man appeared to clear up food from the floor, I asked him if the pizza on the buffet had been replenished, to which he replied yeah, probably and walked off. I 'd expected him to say something like one moment, I 'll check for you as he was walking off and then come back and let me know but he didn 't. I 'm sure he didn 't mean to be but he came accross as rude. The buffet pizza, despite the restaurant being fairly busy, was like cardboard. Tasteless, undercooked underneath and overcooked on the top. Assuming that a busy buffet would mean a high turnover of food meaning it 's a bit fresher than perhaps a less busy buffet, I was surprised to find that the fresh pizza appearing on the buffet also tasted like it had been under a hot lamp for some time. I 've eaten buffet pizza at pizza hut many times before (I used to work in St Peter 's Street, St Albans many moons ago! and never had this issue with fresh pizza. Whilst the staff cannot be held accountable for the behaviour of a few feral humans, they can for failing to act. A terrible experience from start to finish."
