Thurrock
Yo Sushi

Yo Sushi

Ground Floor, Thurrock, United Kingdom, RM20 2ZP

Sushi • Seafood • European • Chicken


"This was my email to the company, take my review from there: Hi I visited your Lakeside branch today after being a regular visit to the Bluewater branch I was expecting the same brilliant service and food, unfortunately not! It must of been around 4-5pm, when we walked in there was a sign saying the fryers were broken but then it turned out they weren’t which we was pleased about. We seated ourselves as no one acknowledged us. Next to us was a lady on a laptop who I assume was the manager, she was the most miserable women I have ever laid eyes on! No smile just sat there on her laptop made us feel a bit awkward as we were directly in-front of her. Anyway ordered our sumo katsu chicken curry which came out with our starters! I started to eat my Katsu and the rice was so cold (not what I am used to at Bluewater) I called the waiter over who had been playing with a chess board previously.. He came over and when I asked about the rice he went off to get it re-heated (no apology) he then went to the moody manager who stared at us like we had made a fuss over nothing, he came back and said that they couldn’t reheat and that the rice is always cold? Sorry I have eaten at Bluewater many times and its never ever been cold! It ruins the curry! He said they could make us another one but would be 45minutes as the rice needed cooking? But then it wasn’t going to be that long and we were given new ones, the waiter went back to playing chess.. no one asked if the rice was better this time! Just zero customer service, I have always been a fan of yosushi and was really disappointed, even the dishes going round were all the same no deserts or green beans! I just felt we paid £45 for an awful meal really and we both left so disappointed."