"I have been to you on several occasions and there has not been one time in which I felt welcomed and was treated decently, as I think should be normal in places of this type. Today I went here for a coffee/snack break and, after taking a seat (which was not to be taken for granted because another time they didn't let me sit down to drink a coffee even though the place was empty), a waitress approached, clearly annoyed by our presence that, not even looking at us, asks us for order. After the coffee I decide to have a brownie so I get up and head towards the previously mentioned waitress who, without looking up to listen to me, when I asked what brownies they had, replied in an annoyed tone and with the classic teasing laugh. “Look, they're displayed in the window, go and look at them!”, as if I had asked her for the moon! (among other things, I went to the shop window to look but I wasn't able to understand the difference between those on display). The fact is that the girl couldn't tell me which brownies they had and I had to turn to my colleague, who, I must say, wasn't the most friendly either. I decided to write this review not to argue, also because I am aware that much more serious episodes occur, but simply to try to make these people and, in general, anyone who works in this sector understand that you are not justified in treating customers in a this way (or worse) and that you must always show respect (especially if no one has behaved badly towards you). It may well have been a bad day, you will have your problems and I don't doubt it but, when you decide to work in contact with people, you must be aware that patience and kindness are necessary qualities, unless you want to lose customers. I doubt I will return to this place as I absolutely have no desire to receive similar treatment again or to ruin another day."
Panino Californiano
