Torta Con Mousse Al Cioccolato Torta Con Mousse Al Cioccolato
Romeow Cat Bistrot

Romeow Cat Bistrot

Via Francesco Negri, 15, Rome, Italy

Caffè • Italiano • Porta Via • Giapponese


"Table booked at 9.30pm, we arrive at 9.10pm but we are told that we have to wait about half an hour, so we wait outside. We return at 9.40pm and they tell us we still have to wait, so we go back out to wait. After having entered without result 2 times, they seat us at 10pm. They come to take the order at 10.30pm. I ask for a starter, first course and, before I can ask for the second course, the waitress warns me that if I want to consume the second course she can have it arrive together with the first course, because unfortunately the kitchen closes at 11pm and she cannot bring out 3 courses as they are in the kitchen they would complain, but she would make sure of it. I reply that I will order the second as long as it arrives after the first. I didn't feel like eating a second cold one. She comes back and confirms that she cannot take the second order, so I point out to her that the table was booked for 9.30pm and we were ordering exactly one hour later, so the delay was not attributable to us customers, but he replies that unfortunately he can't do anything about it. We eat the meal which, to be honest, I found good and we also wait quite a while for dessert. When it was time to pay, we weren't even asked to apologize for the wait, nor a euro less from the bill. We were very disappointed with the service and treatment we received. Very little attention to the customer."