Telefono: +441213695555
Indirizzo: Broad Street, Birmingham B15 1EF, United Kingdom
Città: Birmingham
Piatti: 35
Recensioni: 33
"I booked this table for our first Valentine's date meal. We went into the hotel which looks really nice I was like wow not what I expected nice decore and smartly dressed staff. We then checked in at 1565 at 8.15pm we was taken to our table where we sat for 35minuites before the waiter came and asked if we would like a drink so we ordered. After we relieved the drinks we ordered our food we had 3 starters a main which was to share but was the size of a child's meal for one and we then had a dessert which should of been to share that came out tiny we ate 1st starter then we ate the 3rd then our main came I then asked the waiter in a polite manner why we did not receive our 2nd starter he said so sorry I didn't no so went to find out. He came back 20mins after with our 2nd starter then we had to wait another 25mins for our dessert we where starving after all of this. We was told that it is £40pp with a glass of rose, but as me and my partner do not drink alcohol i called up in the afternoon to swap it for soft drink which I was told that's fine u won't pay for your drink brilliant. Cut a long story short the bill came to £110.37p it's a good job my partner had his card with him as I only took £80 with me this is what we was charged. £40 valentine 5 course meal including drink £40 valentine 5 course meal including drink £6.00 ×2 small cokes £8.60 Service charge £15.77 VAT How can they tell you £80 then though all these bills on. I called up the next day as my partner did not want me to make a scene I was on the phone from 8.30am till 3pm on and off to try and sort the problem then to have to message my partners account number, sort code, 16 digit card number, security code and expiry day. Received no email from manager it was all done by text from his personal phone. Very unhappy customer and very unprofessional staff. I would never ever recommended this restaurant to anybody and I will be putting my point across to everybody."
Menu - 35 opzioni
Tutti i prezzi sono stime.
Vicky
Excellent last minute booking, food and service was great
Indirizzo
Recensioni
OpenTable
Really great food, great service. A nice resturant overall.
Patricia
Nice location and place to go for a meal either as a couple or group. One recommendation, the menu could do with more options.
OpenTable
Lovely restaurant and ambience... food was lovely... wait was a bit of a let down and the fact u eat at the restaurant u get free parking not being made public made the evening awkward
Scarlett
The restaurant was very good just one thing to have in my is that the restaurant is literally on top of the gaming area in the casino. While it wasn't an issue it was different to what I expected.
Elsie
although open table took our reservation for dinner in the restaurant when we arrived, we were told that the restaurant was closed somewhat disappointing to say the at least as not the restaurants mistake as it had closed for a because
Rosie
Average hotel restaurant food. ambience spoiled by presence of two loud hen parties. Service v average constant interruptions from waitress to ask if everything was ok before we had a chance to eat was frustrating. Waiters need to learn how to cut bread not hack it. Restaurant manager looked and acted harassed all evening. Serving staff need to learn how to smile and that the object of their role is not avoiding diner's gaze v difficult to get anyone's attention.
alexk
Slow service, no managing expectations, extremely disappointing experience. I had dinner at 1565 (party of 5) for my birthday and my experience was absolutely nothing to celebrate! The restaurant was near empty (it was a Tuesday night), so we were sat and attended to quickly. Despite this, we had a number of issues: All courses and drinks took twice as long as I'd expect to be brought out; Sides came out in dribs and drabs nearly finished my main before side came out; Medium rare steak order came out well done; Duck dish came out cold; Lamb cutlets were poor quality; Ordered a refill on my chenin blanc and a red wine was brought over; No communication about the status of our meals or the rea...
Isobel
Booked business lunch through open table, expecting a decent service. Is there any? NO. First I have been asked to provide a code, what code? I am having normal lunch on normal menu, I never need a code! Apparently a waitress thought I booked through group on! I was embarrassed in front of my clients. It is not a cheap skate! Seated right underneath a noisy TV in a corner, and there isn't many guests around. what do I supposed to do with my discussion? And it took half an hour for me To have my orange juice! Did you go to supermarket and my juices? There is barely any service and why do I need to pay service charge? When I raised my hand for anyone to notice, for few minutes nobody cared! I...
אדמית
I booked this table for our first Valentine's date meal. We went into the hotel which looks really nice I was like wow not what I expected nice decore and smartly dressed staff. We then checked in at 1565 at 8.15pm we was taken to our table where we sat for 35minuites before the waiter came and asked if we would like a drink so we ordered. After we relieved the drinks we ordered our food we had 3 starters a main which was to share but was the size of a child's meal for one and we then had a dessert which should of been to share that came out tiny we ate 1st starter then we ate the 3rd then our main came I then asked the waiter in a polite manner why we did not receive our 2nd starter he said...
Categorie
-
Tea Esplora la nostra selezione di tè lenitivi, offrendo miscele sia classiche che esotiche. Perfettamente infusi per risvegliare i tuoi sensi, concediti la nostra gamma per un momento di tranquillità e sapore in ogni sorso.
-
Meat Esplora la nostra deliziosa selezione di carni, con bistecche sapientemente grigliate, pollo tenero e piatti di agnello saporiti, ciascuno condito alla perfezione per un'esperienza culinaria indimenticabile.
-
Wine Una selezione curata di vini pregiati provenienti da tutto il mondo, offrendo rossi ricchi, bianchi freschi e rosati eleganti da abbinare perfettamente al tuo pasto. Assapora l'aroma unico, il sapore e la complessità di ogni bottiglia.
-
Juice Bevande appena spremute e rivitalizzanti realizzate con i migliori frutti, che offrono un'esplosione di sapori naturali. Perfettamente rinfrescanti, i nostri succhi offrono un modo sano e delizioso per placare la tua sete.
Servizi
-
Amex
-
Visa Card
-
Mastercard
