Afternoon Tea At Doubletree By Hilton Kensington

Went here for my birthday. They treated me like I’d just walked in despite booking it. Cocktails are ****!

Fantastic experience. The staff couldn't do enough to make our day out memorable. Lovely gardens. A quiet oasis from the hustle and bustle of city life. Will visit again

Had the best experience! Lovely atmosphere and very covid safe. Was the perfect post lockdown time! Staff we’re extremely helpful and accommodating in all aspects. Thank you for a fantastic night!

Great Ambience, good food but service to be improved. Surprising that in a high-end price ambience and quality wise place like this customers need to go to the bar to order and get back to the table. An app website like the one utilised now by many and many restaurants in London would make ordering way easier and will definitely improve the overall experience.

Beautiful location, feels very exclusive, although the service and food was very disappointing. Half of the menu was available, and we had to wait 30 min for a burger that was over cook because we couldn’t choose how we wanted it to be cooked (for almost £16 a burger, I would expect more . I hope the team and kitchen gets used to having people around again, we would happily come back in a few months when they will be better set up .

It is the worst ever dining experience in such location. Frankly shocking they are still standing. We were forgotten for an hour, after numerous chasing we got our water and tea. Food arrived just before we were about to leave. Food was so disgusting, over deep fried, showing zero cooking skill. Service was so appalling, the service people were unhappy. Honestly most of the places we go have happy people after such a long lock-down. This place is just a waste of anyone’s energy, money and time.

The setting here is fantastic, they’ve got something really special in Kensington. However they need new management. There was potentially a total of 20 tables and 7 waiting staff who said they felt “overwhelmed” when we tried to make an order at the bar. They lost our order and so drinks took over 1.5hrs. I really think this place has the potential to be amazing with some structure in place. Two people behind the bar taking orders, two doing drinks, two doing service with a proper ticket system for the kitchen and for booking would really help.

The reviews we read beforehand was true. It was absolutely awful. It was dirty, we asked for the bill 5/6 times over 20-25 mins and never got it so we had to get up ourselves to get it. The drinks tasted watered down, and although they said they were understaffed due to Covid, the staff seemed to take a laissez-faire attitude to everything, and the manager didn’t seem to be that fussed either. It wasn’t even that busy, which was what surprised me with the poor service and mess on several tables. Realised this is owned by the Hilton (what came up on my card) so was a little surprised by that. I would not recommend this place.

Very excited to be out for the first time after lockdown. Decided to celebrate with a late Saturday brunch. However, a wait of 50 minutes for the food to arrive. Eventually spotted it being walked round the garden twice, without realising it was ours even though it had been ordered at the bar with a table no included. And then a second time, realising it was perhaps ours, but not being able to win the waitress’s attention. When it finally came, after having raised it twice with what appeared to be the head waiter out of two serving the entire garden we had to send the gyoza back to be re-heated as unsurprisingly, they were luke-warm. The drinks finally came. I hour after ordering. I asked fo...