Caffe Nero Southampton Row

Zaan is so lovely, always service with a smile and he makes delicious coffees

I really enjoyed my drink from nero coffee SouthamptonRow. Really kind stuff and helpful . Thank you guys

Nice service. Music isn't too loud and if it is they will always turn it right down to ambient background so that it isn't intrusive in any way. Comfortable and accepts cash

Hi! The barista doing the afternoon shift on Monday was very kind. I have had hot chocolate in other café Nero as well. I ordered the luxury hot chocolate. The hot chocolate made by her was absolutely delicious and amazing. I will definitely go in this Nero if I’m nearby.

One of my favourite caffe neros I come here on some weekday mornings when in town and the service is always very polite, and the music is at a low level and on the very rare occasion it is too loud they will turn the volume down, unlike my local caffe nero where the music is too loud and very irritating.

Wonderful experience and an extremely friendly team. The lady in black today seemed like the manager of the store and was smiling and helping all this time we have been sitting there with my family. She is always busy doing something and serving excellent service at all times! I am glad we came by for a break and a good atmosphere

Stopped before a visit to the British Museum. I had a Latte and a raspberry pastry and quite enjoyed them both. Well done on both elements of my breakfast. The barista was a bit slow or overwhelmed, but he was keeping up a good attitude and diligently working: an ideal employee. I think I'm the last person on the planet who realized that this is a chain, but this one is well managed and therefore, very good quality of experience.

Sunday 28/01/24 at 16:50 I Experienced shocking outright rudeness from Middle East Man during my visit. He act like I was his enemy when all I did was politely ordered a takeaway drink. This kind of behavior is unacceptable in a customer service setting, and significantly affected the rest of my day. Management needs to address this issue promptly. This man thinks he's the god and clearly don't want to be there serving customers.

I work in the health service I was served by Aamir who was very professional and polite and went out of his way to assist and make my experience smooth and pleased, for example he suggested a more tastier option of beverage and was very prompt in preparing it . This made me feel valued and definitely will recommend Nero at Southampton row to my healthcare colleagues. Aamir has embodies the great ethos and values that Nero has for its customers, not only coffee but a full positive experience. Thank you Aamir