Chez Roux - Piatti

We were reticent having read the reviews but decided to give them the benefit of the doubt.....WRONG! Food not even average, staff friendly but untrained, no welcome, trying to be 5* but struggling to reach 1*. Lacking effective management.

We had a nice stay here as a family of 4 for one night whilst doing our NC500 route. We received a very warm welcome on arrival. We had two twin rooms that had nice views over the Loch. They were spacious rooms with new very good quality bathrooms with gorgeous Arran Aromatic toiletries. The restaurant served some lovely food, the fresh fish was amazing. The waitress was very friendly and made us feel very welcome. Breakfast was great and we felt very well looked after.

My wife and I visited on the 18th September for a meal to celebrate our 10th wedding anniversary. The Cullen skink for my starter was beautiful and my chicken main course wasn't bad either. My wife enjoyed her meal as well. 3 courses for my wife and 2 for me plus 3 drinks cost just less than £70, very good value for the quality of the food. The staff were very nice as well, we were given a champagne cocktail on the house because it was our anniversary. Would definitely recommend and we will be visiting again next year. Visualizza piatti

The restaurant has a wonderful view of the bay but after that, everything else is average. The room itself is sparsely decorated and without any warmth or style. The staff are pleasant but no one seems to be managing things so service is very disorganised. Food is OK but there seems to be some strange issue with some diners eating thigs that aren't on the menu. We were told there was no lobster, yet we saw others eating it after, and not before we had been refused. It's passable if you are staying here but don't bother if you are looking for an enjoyable meal out.

At the end of a very long day, was looking forward to eating in this restaurant. Had booked some months before and was advised to book for the 6pm or 8pm sitting. We booked for the 8pm sitting. expecting a lot of people there. The wait after we arrived was long and when we were eventually shown to the restaurant, (circa 45 mins after 8pm, there were just 2 other people in the place. We eventually ate our meal after 9pm. £16 for a small piece of salmon and literally 3 carrots and 3 asparagus spears, (peas were advertised, but they did not have, so said they had put extra veg on the plate!!!! was not good value for money. This meal was the biggest disappointment of the holiday. We did not hang...

On our 3 week trip touring Scotland, there were two dining experiences that were memorable for their disappointment and this was one of them. I had Lobster after some persuasion from the waiter and it was quite delicious, but what preceded it and followed it was just OK. The dining experience overall was inconsistent in terms of poorly trained staff serving the table which created confusing and awkward moments throughout the evening, the quality of the food and the presentation. We stayed overnight at the hotel. There was a pretence about this restaurant that overshot its delivery and this was further noticed the next morning when the breakfast presented in the same dining area turned out to... Visualizza piatti

My wife and i stayed here for 2 nights last week whilst we were touring and were delighted broadly with the hotel's offering, but unfortunately this did not include the food. we ate in the restaurant on the first night and we were both slightly disappointed with our mains-my wife's fish was bland and under seasoned and my risotto was OK. We did not eat here on the second night as we had a big lunch and shared a cheeseboard instead as we weren't hungry. on the plus side, we cannot thank Laura enough for her warmth of character and welcoming personality. When we mentioned the issues with the food on the second evening, she immediately deducted these items from our bill-we didn't aske her to do...

Firstly I must say that we are not high spending overnight guests. We have a fortnights holiday twice a year in our holiday home 7 miles away. When out walking we love to drop in on Inver Lodge Hotel for coffee and on two or three occasions, stay for lunch. We particularly enjoyed the Michelle Roux sample platters. Our average spend on each lunch visit would be in the region of £100.The staff have always been very welcoming. We visited yesterday. We had heard that it was no longer Michelle Roux. I introduced myself to the manageress who was new and started to explain what we do. Immediately she said well I have never seen you before! I let it pass and asked if we could have coffee and biscui...

We booked for a celebratory dinner as a party of 6 and weren't informed until last minute that they could no longer fit us in. On explaining that this might harm their local credibility the booking was reconfirmed and the evening went ahead as planned. . . up to a point. Service was excellent. But when we asked for pre dinner drinks we were handed a rather limited list of cocktails (no prices on display : mostly whisky or gin based). Two of our party chose a vodka/coffee concoction which was pleasant enough if rather underwhelming (three mouthfuls at best which failed to warrant the eye watering £14.50 charge per drink). The menu was heavily weighted towards sea food mainly salmon. As a resu... Visualizza piatti