Doubletree By Hilton St. Anne's Manor, Omnia

Beef bourginone contained little meat, but chicken wings were excellent. Breakfast ran out of cooked food, meant 20 minutes waiting until it was available

There was inadequate staffing in the evening with only one waitress and one bartender for the entire restaurant. The staff was friendly but overwhelmed. The bar food was decent, but the food in the restaurant was of a very poor quality.

I booked a table 12.30 for lunch today at St Annes Manor. When we arrived for lunch we were informed that they were not serving lunch hadn't been for several months. So please amend your website so others do not have a wasted journey as we did!!

the quality of eating was terrible. basic white brot terrible fillings and shop purchased scene! the cakes were terrible. nothing was homemade or high quality. the table was not set, the waiter asked us, teller, tassen and sauce etc. to pass the table. really not what they expect for a hilton hotel.

the restaurant was not available, it was cleaned. table in the winter garden, where people business meetings. it took half an hour from sitting to get a menu. the water jug arrived 10 minutes later and driped wet, it was placed on the menu above. long wait for the order of eating. finally it arrived and was freezing and very inconspicuous. a very unacceptable experience.

the restaurant had no record about our booking and never claimed to hear from thefork.co.uk, but to the happy found a table for us anyway extremely busy. eating was nice, service a little slow by personal lack, a few items on the beverage menu. a meal had to go back, which wasn't quite ordered. overall an underwhelming experience, although the employees tried to get their best and everything very committed.

stay here lego land dinner was part of the deal for which we paid extra. the service was extremely slow (not helped by forgotten staff.) chicken wings and tomatensuppen were ok. mostly very disappointing- rib auge steak (which was incident and extra charge), at best a bit boiled steak and not cooked to the desired level. margarita pizza was comparable to 69p smart price pizza. lachs was okay, but veg was cold. in fairness brownie and cheesecake dessert were in order, but an old took to get

I booked afternoon tea on line, however when we reached the restaurant they thought we were going for lunch so we had to wait for over an hour for food to be prepared. I also phoned which took over 30 mins to inform them in advance that a member of the booking was gluten free. It would be much easier to phone st anns directly, however I had to go through Double Tree booking system which was unnecessarily complicated and as evidenced, entirely useless. The quality of the food was also poor, however I expect this was due to food being prepared on the spot defrosted?

Booked online and confirmed with Hilton and by The Fork e mail. Hilton Telephoned to confirm 2 days prior to booking date to ensure we were still coming. One of my party couldn't come so I telephoned the Hilton direct the day before the booking to cancel one space which they confirmed verbally but luckily took my mobile number again. On the morning of the booking, the next day, I received a call from the manager to tell me I had no booking at all and he couldn't take a booking as they needed 24 hours notice, I booked on 25th May???? When I proved to him I had confirmation from The Fork the he said that online bookings were a different system and he had no knowledge of it????? After a little...