Dukes - Piatti

Market Pl, EX10 8AS, Exeter, United Kingdom

🛍 Pubs, Full, Steak, British

3.8 💬 2647 Recensioni

Telefono: +441395513320,+441395513503

Indirizzo: Market Pl, EX10 8AS, Exeter, United Kingdom

Città: Exeter

Menu Piatti: 10

Recensioni: 2647

Sito Web: http://www.dukessidmouth.co.uk

"My husband and I have stayed at Dukes for many years. It’s in the perfect spot, right on the sea front and we always treat ourselves to a room with a view! The food and service has always been good until our most recent visit in February. We booked a table on our first night for our anniversary and the second night we ate in the Conservatory. The first night was fab, good food, good atmosphere and friendly staff. However, on the second night we were left extremely disappointed. We’d checked with a member of staff what was the latest time to order food and were told 8:30pm. This gave us time to have a drink in the bar beforehand and unwind. At 8:00pm a different member of staff approached us for our food order. When we asked if we could wait until 8:30pm he was very disgruntled and rude. He wanted to know there and then if we were having starters and dessert. As we hadn’t even looked at a menu yet how were we supposed to know what we fancied and how full we’d be? So, declined a starter and dessert and literally went with the mains missed a sale there! Food was lovely as always but just as we finished eating the same guy came over and told us the bar was closing. This was approx 10:00pm. No one informed us that it was a reduced service, that they were closing early and that you won’t be able to relax and enjoy your evening because they all want to go home. The room rate doesn’t change throughout the year so why should the service. We were left feeling that we were nothing but an inconvenience and that our business wasn’t important. I would have thought given the current climate and the effect it’s having especially on hospitality that there would have been a bit more interest in your customer experience. Such a shame Dukes Team very disappointing experience."

Menu completo - 10 opzioni

Tutti i prezzi sono stime su Menu.

Insalate

Piatti Di Manzo

Antipasti

Hamburger

Indiano

Zuppe

Piatti Di Pesce

Dessert

Contorni

Leigh Leigh

Management non existent and very slow service. No one seemed to be in charge and they had two people guarding the entrance and not nearly enough serving customers.

Indirizzo

Mostra Mappa

Recensioni

Jane
Jane

I asked the family, who were staying in Sidmouth, if we could go to Dukes for lunch. As usual, we had a very good meal. The staff were friendly and attentive. Everywhere is clean.


CMP240689
CMP240689

Stopped randomly for lunch on 27 December 2023. Staff were all polite and efficient. We had the fish sandwich, halloumi salad and a side of fries, with drinks. Overall, pleasant environment, pleasant staff and good food and drinks. Would recommend and will come back based on our experience.


Andrew-Leakey
Andrew-Leakey

Dropped in here by chance really enjoyed it. Good friendly service all the way through. Cheeseburger was excellent. V tasty with an excellent coleslaw. Mum enjoyed her cottage pie. Lovely local beer served with it. It was raining whilst we were there but there is a great outdoor seating area for warmer weather. Well worth it. Visualizza piatti


jdwith
jdwith

Went for my Aunt’s 97th Birthday. Had a glorious Sunday roast and lovely wine. Service was amazing, especially our waiter with the dark hair and beard his service was totally above and beyond and thank you for organising the special birthday dessert and getting everyone to sing for her, you smashed it!! Huge thanks for making her/our lunch extra special


Kazza
Kazza

We went for mothers day and I was expecting better after reading so many good reviews,2 roast potatoes and 2 slices of quite chewy beef and vegetables, the Yorkshire pudding was impressive though,I wouldn't normally go for a pudding but I was still needing food so I had the cheesecake which was huge but very dry it wasn't the best food experience but the staff where lovely.


Harvey
Harvey

Disappointed. The vegetarian roast was meagre in comparison to others we saw brought out one tiny floret of broccoli and two of cauliflower. We also had to ask for the Yorkshire pudding which was missing. The beef horseradish sandwich came without horseradish (but with a bonus hair). The management seem to have tried to take the place upmarket but don’t seem to have realised that you need to up the service and food and not just hike prices. You can’t drop in for a drink any more. We wont bother going back. Visualizza piatti


732lynnep
732lynnep

We made a mistake by calling in at lunchtime for coffee and cakes, as they were really busy so we expected to wait. The drinks arrived, but we had almost finished by the time the cakes were served. We suggested to the waitress that it may be good to explain if there was going to be a delay with the food and perhaps the drinks could be ordered a bit later. The food and drinks were extremely good quality. The manager came to our table, he immediately understood and offered a compromise. The situation was resolved with quiet professionalism, great communication and excellent customer service. Lovely place, good atmosphere, I would definitely recommend and would not hesitate to return.


Judith
Judith

The location is fantastic, great views of the sea. The atmosphere is both stylish and cosy, relaxed and comfortable. We had a warm welcome and were shown to our table where a waitress quickly arrived to take our drinks order. The menu looked delicious and the waitress pleasantly and efficiently sorted out my queries as to what I could and couldn't eat on the menu due to dietary restrictions . I chose steak,salad and chips and thoroughly enjoyed them. My husband and mother in law chose lemon sole and were not at all happy. M.i.l. thought hers was underdone while husband's was so overcooked it had turned mushy. The waitress did offer to change my husband's but he was so put off he had lost his...


K396LSelainef
K396LSelainef

My husband and I have stayed at Dukes for many years. It’s in the perfect spot, right on the sea front and we always treat ourselves to a room with a view! The food and service has always been good until our most recent visit in February. We booked a table on our first night for our anniversary and the second night we ate in the Conservatory. The first night was fab, good food, good atmosphere and friendly staff. However, on the second night we were left extremely disappointed. We’d checked with a member of staff what was the latest time to order food and were told 8:30pm. This gave us time to have a drink in the bar beforehand and unwind. At 8:00pm a different member of staff approached us... Visualizza piatti

Categorie

  • Pubs Scopri un'atmosfera accogliente con pasti abbondanti, birre artigianali e classici del pub. Goditi i tuoi cibi preferiti di conforto come fish and chips, burger e ali di pollo, abbinati a una pinta rinfrescante o a un cocktail creativo.
  • Full Assapora una deliziosa gamma di sapori autentici con il nostro menu accuratamente selezionato. Concediti una varietà di piatti, perfettamente realizzati, che offrono qualcosa per ogni palato. Visualizza piatti
  • Steak Assapora tagli pregiati di succulente e tenere bistecche, grigliate alla perfezione. Ogni morso offre un'esplosione di sapore, servita con contorni classici e salse deliziose per migliorare la tua esperienza culinaria.
  • British Tradizionale e sostanzioso, il menu britannico offre classici di conforto come fish and chips, succulenti arrosti e torte salate. Riscopri i gusti familiari, amorevolmente realizzati con ricette senza tempo e ingredienti freschi e locali.

Servizi

  • Wifi
  • Seating
  • Piatti
  • Visa Card
  • Menu
  • Television

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"Owner rude and arrogant! And you can’t trust them and they won’t make your order right by just saying too busy to make it right! I called in to make a booking but told no tables available but I could place an order for takeaway so I ordered two gluten free pizzas. I also asked what size are the gluten free pizza crust and was told 11”. I was told I would need to wait 1 hour 30 minutes and I agreed. I ordered the Gluten free 11 “ crust as advised for one Olive Tree and one Garlicky . When I arrived, I asked the person with the pizzas to confirm the gluten free pizzas. She looked a bit worried and said they were not gluten free. I asked the other girl if I would have to wait another 1.5 hrs and she said they would expedite my pizzas. The owner came over and said he had two vegan pizzas for 8:30 pm and I said that is not what I ordered. He said he was too busy to remake the pizzas. He said the girl that took the order said she didn’t remember gluten free was ordered. As a Celiac , those are the first words out of my mouth when I order any food and I also inquired the size of the gluten free crust and frequently they are pre-made and sealed and I was told they are 11”. He would not remake the pizzas as he said he has to trust his staff. So he implies the customer are lying and uses it as an excuse to not make it right. It doesn’t excuse not remaking the pizzas correctly as ordered gluten free as I was told a few minutes earlier. I assured him I ordered both pizzas gluten free and my wife came in and also confirmed as she heard me place the order on the phone. I realize this pizza must be well done and popular but not to remake the pizzas and imply me a liar and refusing to remake them is unprofessional. I find his behavior arrogant, rude and unprofessional and just because he went to Italy to learn how to make pizza doesn’t make him a good owner and manager. Hopefully, he won’t blow off this review but learn from it. Always make it right for your customers! And never insult your customers! It also suggest he doesn’t care about his customers because he is too busy. He walks away and just repeats he has to trust his employees. Poor excuse for not making the pizzas as ordered! Employees can make mistakes and as a Coeliac I will also double check as I did when I came to pick up the pizzas. I would advise Coeliacs to not try these pizzas as you can’t trust them to make them to your order. Peace be with you! Dietary restrictions You cannot trust this place to make your gluten free as ordered and they won’t remake it if they made it wrong and just say I have to trust my staff. Very Poor attitude from an owner and a bit arrogant! Customers don’t appear to be important and must be lying if they get an order wrong."