Five Guys - Piatti

12 Frederick St, Edinburgh EH2 2HB, UK, Edinburgh, City of, United Kingdom

🛍 Food, Takeaway, Hamburger, Establishment

3.6 💬 11460 Recensioni
Five Guys

Telefono: +441312265481

Indirizzo: 12 Frederick St, Edinburgh EH2 2HB, UK, Edinburgh, City of, United Kingdom

Città: Edinburgh, City of

Menu Piatti: 6

Recensioni: 11460

Sito Web: https://restaurants.fiveguys.co.uk/scotland/12-frederick-st?y_source=1_MTI0MzE1MTEtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D

"Bizarre sensation on first bite into cheeseburger. Felt like it was cold but then realised bun was chilled beef patty not as hot as it should be. Returned to server asked if they toast or heat the buns. She replied that they do so I invited her to feel the bun. She felt it with the back of her hand to my surprise said “There’s still a bit of warmth in it.” I then asked to speak to manager was ushered to back of the restaurant. Manager agreed with me the other 3 in my party who had felt the burger. The bun was chilled, not warm, not tepid, not room temperature but chilled in fact super-chilled as if it had been brought out of a fridge a beef patty put into it. No apology. No how can I make this right. Just a robotic and laissez-faire “Do you want a remake” I repeatedly asked him why staff were contradicting a customer on both his, mine the 3 other diners I was with assertion. I also asked if this was acceptable for an £11 burger from a fast food outlet. He would not engage in any sort of explanation or apology just keep repeating “Do you want a remake” When I agreed he asked me what was on it? I replied that it would be on the order to which he asked me for the receipt. I had to go back upstairs retrieve the receipt from where our party were seated. By the time I got back down I was so incensed that I asked for received a refund of £10.95 for the burger from a bill over £55 and still no apology. I have frequented Five Guys in both Belfast London but can assure you I will never set foot in any again following this experience"

Menu completo - 6 opzioni

Tutti i prezzi sono stime su Menu.

Panini

Hamburger

Dolci

Jenifer18881 Jenifer18881

Nice place for a quick lunch. The quality of the food is very nice and staff are lovely!!!!! Recommend:

Indirizzo

Mostra Mappa

Recensioni

jools
jools

Open late, which was helpful. Just generally really yummy stuff but it's not pretty to look at. I liked the BLT especially.


AudreyG1438
AudreyG1438

This is not value for money, also staff need to learn service skills. Overally priced dig food, that a dog would not even eat.


marnetw2022
marnetw2022

Burger and chips were terrible and the bun had a funny smell so put you off as soon as it was near your mouth. Sore stomach and sweating as soon as we left. Wouldn’t recommend. Visualizza piatti


gjuzelb
gjuzelb

Very nice food, always fresh potatoes and nice burgers with real meat. Kids likes hotdogs which is also very tasty. Portions is big, it always feels like they double portion of chips.


theRitatour
theRitatour

Me and my friend went there today and the burger and chips were terrible, had a funny smell like it spoilt, tasteless and cold plus very expensive. We were shocked and approached the manager to complain bout it but he was soooooo rude and didnt care at all. Pls avoid if u can.


Patrick
Patrick

Visited Five Guys for the first time on this trip to Edinburgh. Overall the establishment was clean, the staff were efficient and friendly and the food was nice. However, the food was not exceptional but the price was. It is the only gripe I have in fact. I think if you went 2 streets down you would have an equivalent meal for two thirds of the price. Visualizza piatti


theperformanceguy
theperformanceguy

Visited last Saturday evening Big que Long wait Milk shake machine broken Upstairs Coke and Ketchup empty Tables strewn with litter and dirty. Burger OK but warm at most. Seens like the delivered food is the priority. A load of hyp on the walls about how great. Sorry but words are embarrassing when the experience is do obviously out of alignment. For the same money you can go to any number of eat in places close by.


wildscot
wildscot

I went to st James quarter in Edinburgh and went to five guys to get a milkshake. I liked that there was alot of variety to choose from and I could have as many types as I want which in turn does make the taste quite strong. I got a chocolate, caramel and strawberry milkshake. There were other types I used as well. The cup I got looked amazing. The cream went well with the milkshake, the taste was quite strong due to the amount of flavours I used but I like my milkshakes quite strong. The taste was out of the world, truly amazing, the different flavours mixed well together and the price was very good too. The service was 10/10 got my order with less than 5 minutes of ordering the drink was 1...


Sepico
Sepico

Bizarre sensation on first bite into cheeseburger. Felt like it was cold but then realised bun was chilled beef patty not as hot as it should be. Returned to server asked if they toast or heat the buns. She replied that they do so I invited her to feel the bun. She felt it with the back of her hand to my surprise said “There’s still a bit of warmth in it.” I then asked to speak to manager was ushered to back of the restaurant. Manager agreed with me the other 3 in my party who had felt the burger. The bun was chilled, not warm, not tepid, not room temperature but chilled in fact super-chilled as if it had been brought out of a fridge a beef patty put into it. No apology. No how can I make th... Visualizza piatti

Categorie

  • Food Deliziatevi con la nostra variegata selezione di cibo, che offre una fusione di classici e piatti innovativi. Ogni piatto è realizzato con ingredienti freschissimi per stuzzicare le vostre papille gustative e offrire un'esperienza culinaria indimenticabile.
  • Takeaway Assapora la comodità delle nostre opzioni da asporto, offrendo piatti deliziosi preparati con ingredienti di qualità per chi è sempre in movimento. Goditi l'esperienza completa del ristorante ovunque tu voglia, in modo rapido e facile! Visualizza piatti
  • Hamburger Hamburger succosi e deliziosi, realizzati con carne di manzo di alta qualità, ingredienti freschi e panini morbidi. Personalizza il tuo hamburger con una vasta gamma di formaggi, salse e extra per un'esperienza golosa.
  • Establishment Scopri un luogo dove la passione culinaria incontra un'atmosfera accogliente. Il nostro locale offre un delizioso menù realizzato con ingredienti freschi, perfetto per creare esperienze culinarie memorabili con amici e famiglia.

Servizi

  • Takeout
  • Seating
  • Piatti
  • Highchairs Available
  • Menu
  • Accepts Credit Cards

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"new kapitel has caught my attention after I was on top ten on trip advisor only months after the opening in the oktober last year. that and the fact that it is open for my early january birthday, made it the perfect place to celebrate to become a little older. I was with the man and his family. the man is quite used to my taste and good to the kind of kitchen that would appeal to me for a special occasion; his family not so much and I was filled with shame as his mother scornful went through the menu trying to find something she would enjoy. I've eaten with the family of the man, and I know they enjoy eating, so I think it's a failure of the menu that it is not accessible. the benming always blooming and garnish can appeal to some, but for others it is overcomplicated and it is necessary to find a balance between the two. we start with the starters and I go for venison sour wort pithvier. the venison was underheated and incredibly dry, to the happiness the sourded a little moisturizing and so saved the whole dish, but the aromen were quite not clear, except the garnitur of plastered mushrooms I thoroughly enjoyed. for the largest part we chose a fish dish for our main,- sea trout, smoked muddles, petersilien and coast herbs. where the starter fell, the main recording is getting back. the dish is rich and creamy, and each element adds the complexity of the taste as a whole, without disturbing. the concept is now an old one, and it would be deceptive if it had not worked, as it would essentially pay with this place. I enjoyed my meal in new chapter, although I do not agree with it is stellar status under the hierarchy of edinburgh eateries. it is top ten position is just a flash in the pan of hot popularity, and in time it will be plated in the upper half of the middle stage where it belongs. and that is where it belongs, the dishes can be plated with a michelin star in understood, and the venue and the supporting media has the clean lines and empty slate look of fine but eat the team has a long gone to go if that is their real aim. at the end, although it was a beautiful meal, and cheap (at the moment I would not be surprised to see their prices slowly rise) and the man’s mother found something they enjoyed and that is the most important."