Telefono: +441189561333
Indirizzo: 12 Queen Victoria St, Reading, United Kingdom
Città: Reading
Piatti: 7
Recensioni: 4102
Sito Web: http://kokorouk.com/
"The members of staff were basically rude and undertrained. I repeated 6 times chicken katsu curry with rice large and a set of pumpkin korokke. The lady at the front couldn't understand at all and ordered them incorrectly for me. Then her other colleague stepped in to help and asked me to repeat and say louder. The manager stepped in and said I won't be served as I was rude. Hope they can also put themselves in to their customers shoes and understand their feeling about repeating 7 times in total and still couldn't get their order right. They put 2 quids for an extra portion of curry sauce but charged me 2.5. I asked for a complaint email from the manager and did just throw a piece of paper in front of my face with the invalid email address on it. I expected the staff understand what they've got on their menu as a customer. Very shocking that how the manager dealt with this situation and not too adaptable and no apology at all. I believe it is inappropriate to refer an unknown customer as rude chinese. Update: I just opened my bag and only 2 pumpkin korokke were there but I paid for 3."
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