Telefono: +33546411942,+33546506818
Indirizzo: 32 cours des Dames, 17000, La Rochelle, France
Città: La Rochelle
Menu Piatti: 5
Recensioni: 4241
"It's a shame that I now have to respond to your reply to Sueli Carr's review, but as you have implicated me, and described the situation in an incomplete and therefore factually incorrect manner, I feel I have no other choice. Without doubt, the food arrived lukewarm and only a few minutes after ordering. Maybe the food was fresh when it was cooked, but if it was delivered to the table immediately after cooking, then it would have been piping hot. There are therefore two possibilities, either the food was cooked and then left waiting for a period of time or else it was cooked earlier and quickly reheated for evening service. It doesn't matter which, the food was served lukewarm and immediately rejected by Miss Carr. She knows more about restaurant food than me as she has worked in a restaurant as part of her job history. My only experience of reheated food was a few years ago that resulted in a severe stomach upset and, something I therefore did not want to repeat. I admit I had taken a few mouthfuls of my dish, but decided to end it there, in view of all the foregoing. I did approach you to discuss the problem, explaining that the food was lukewarm and delivered too quickly to have been freshly cooked immediately prior to being served to us. You immediately grabbed my arm and effectively dragged me through the restaurant to where the cook prepared the meals. Miss Carr never visited the kitchen as you claim. I explained my complaint to him in French as best I could (my French is old and my vocabulary now limited, but I can usually describe well enough even if I don't know all the words needed), and you then came back with a torrent of French, which genuinely I could not understand what you were saying. This is when you accused me of suddenly failing to understand you when I could before. The reason is as I have said here. I need words to be simple and spoken slowly. I am sure you would find this to be an issue too, if someone spoke very fast to you in English. I wanted to move on and come to a solution. You asked me what I wanted to pay. I proposed 20 euros, to cover the wine and for a gesture towards the few mouthfuls I had taken. You rejected this outright threatening to call the police. This would have been a ridiculous way to deal with this problem, so I asked you what you would be prepared to offer as a solution, and you proposed only to remove payment for Miss Carr's meal. Please do not think that I considered this a satisfactory solution. I just took the view that arguing with you was impossible, so agreed to pay the 39.90 euros you demanded. This closed the matter as far as I was concerned. I had made other observations but, as a result of settling, these were not discussed or brought to your attention. I feel I should now inform you of these. First, when the cook showed me two drawers which he advised contained fresh seafood, I did see that the prawns were already pink. They would only be this colour if already cooked, as raw prawns are semi-transparent grey. Second. I believe I was in the kitchen area probably 5 minutes yet when I arrived, and while I was there, not a single order was passed for cooking. This seemed odd when the restaurant had several tables occupied. Whatever response, if any, you want to make to these two comments, I would strongly recommend that you reflect on the way you respond to customers who have genuine complaints. The responses I have seen on other criticisms posted here do little to present you as caring about your customers. A rating of 3.5 is not good, and the way you reply to criticisms smacks of arrogance. You are missing opportunities to be seen as a welcoming and sympathetic host. This can only adversely affect your restaurant's popularity. The solution is in your hands and no one else's."
Menu completo - 5 opzioni
Tutti i prezzi sono stime su Menu.
Specialità Miste
Kebab
Succulenti e aromatici spiedini di carne alla griglia, serviti con contorni freschi e salsa allo yogurt speziata.
Cibo Latino-Americano
Paella
Paella: Plato tradicional español con arroz, marisco, pollo y verduras, sazonado con azafrán y cocinado a fuego lento.
Dessert
Banana Split
Dolce di banana con gelato, panna montata, fragole e cioccolato.
Indiano
Piatti Di Pesce
Pesce Del Giorno Piatti
Pesce del giorno: fresca selezione del giorno del miglior pesce preparato con ingredienti locali e stagionali.
Sonia
warm welcome, good cuisine and home desserts
Indirizzo
Recensioni
Amélie
a new chef a new cuisine of other flavors, to discover.
James
Very good restaurant, nice time, nice and smiling waiters!
Alexandro
Very nice team, a good address in La Rochelle to spend a pleasant moment Visualizza piatti
Gracie
Good welcome, top waiters and very good cuisine! Value for money interesting . Very good address! :
Stacey
Keep to recommend ... and service by Franck that is excellent! On the other hand, I don't advertise for his colleague Olivier...
Chris
We went for the menu du jour and on it there was poisson du jour. Asked what it was and waitress said bar sea bream) when it arrived at the table a salmon dish appeared. When questioned waitress said no bar only salmon. No, we have run out and would you like this instead ,but just put it down and left. Not good service and owner didn't care either Visualizza piatti
Marie
By the way to La Rochelle, we were looking for a restaurant for lunch. The sauerkraut of the sea has called us!... and it is so much better because we have feasted!... and yet the Bretons we are demanding, knowing the dish well!... here, everything was there: the visual, the quality of the products, the quantity and the taste. 5 stars guarantee. The very warm welcome, a plaid is offered to you in the colors of the rock) for lunch on covered and closed terrace. Pro service ....we recommend it to you with certainty
Chris
I am not sure if the restaurant is under new management as the staff were very attentive and tolerant of my bad French accent, the female proprietor was friendly and the food was very good. One of the key attractions was the availability of vegetarian\vegan (yes, vegan, you read it right dishes on the menu (one of my family doesn't eat meat! that has been thought about and well made and imaginative i.e. not just a cheese option. The service was reasonably quick and we were not rushed out of our table, given it was prime time evening in August, was very nice.
john
It's a shame that I now have to respond to your reply to Sueli Carr's review, but as you have implicated me, and described the situation in an incomplete and therefore factually incorrect manner, I feel I have no other choice. Without doubt, the food arrived lukewarm and only a few minutes after ordering. Maybe the food was fresh when it was cooked, but if it was delivered to the table immediately after cooking, then it would have been piping hot. There are therefore two possibilities, either the food was cooked and then left waiting for a period of time or else it was cooked earlier and quickly reheated for evening service. It doesn't matter which, the food was served lukewarm and immediate... Visualizza piatti
Categorie
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Pizza Immergiti nelle nostre pizze perfettamente cotte, realizzate con impasto fatto a mano, salsa di pomodoro ricca e una miscela di formaggi gourmet. Ogni fetta esplode con condimenti freschi, garantendo un boccone delizioso ogni volta.
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Français La cucina classica francese che mette in mostra un'eleganza senza tempo, il nostro menu offre piatti ricchi e saporiti realizzati con tecniche tradizionali e ingredienti stagionali, promettendo un'esperienza culinaria indimenticabile. Bon appétit! Visualizza piatti
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Végétarien Goditi la nostra vibrante collezione di piatti vegetariani, realizzati con le verdure più fresche, sapori ricchi e spezie saporite. Gustati un piatto salutare e delizioso che celebra i migliori ingredienti della natura.
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Restaurants Scopri la nostra selezione curata di esperienze culinarie eccezionali, che presenta una varietà di cucine e atmosfere. Ogni ristorante promette sapori squisiti, un servizio attento e un'atmosfera unica per arricchire il tuo viaggio culinario.
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