Telefono: +441324632222
Indirizzo: 1 Union Street, Falkirk, United Kingdom
Città: Falkirk
Menu Piatti: 35
Recensioni: 2285
Sito Web: https://www.facebook.com/pg/masalaramfalkirk/about/?ref=page_internal
"Horrendous attitude from one of the owners/family helpers called Lee. I would like to highlight that Sonia provided a professional customer service experience in comparison to Lee. Placed the order at arrived at When I called at to find out...what was happening, Sonia offered to phone the driver to find out the situation for me, which was good. Whilst waiting on Sonia phoning me back, I received a call from Lee asking me to tell her what the problem was, I explained her colleague was dealing with it she then went on to explain how busy they are, which is understandable and I understand the challenges businesses have at the moment, owning my own. But there was no apology. In fact Lee (who at this point I did not know was the owner/family helper until Sonia told me) went on to tell me it was my fault I ordered from Just eat as they had their own orders to fill first?? Eh hello? It doesn't matter how I place my order, I chose your business to order my dinner from!. Anyway I explained to her that I didn't like her tone of voice and felt she was being really aggressive with me. She asked me if I wanted to cancel my order,I said we have been waiting two hours, so we may as well wait, however she was very forceful and kept saying no I will cancel, I will cancel and then decided to put the phone down on me. I couldn't believe how I had been treated as a customer! Then Sonia kindly phoned back to apologise and I asked whoever that was, should not be in a customer role and I was shocked to be spoken to in that way. She then went on to inform me Lee is the owner/family helper! Shocking. Sonia asked for my details and explained she would let the other owner know what had happened. hours later, I've not heard a peep from the restaurant. So I've made the decision to leave a review after explaining to them, this is what I would do. After waiting over and a half hours and using them for the first time, the food was below average. The pakoras and rice was nice, however the chicken korma was inedible, it was stringy and chewy, the lamb bhuna sauce was nice, the lamb was fatty and chewy. So all that wait for pakora and rice and sauce. We won't be back! Horrendous way to speak and treat customers!"
Menu completo - 35 opzioni
Tutti i prezzi sono stime su Menu.
Indiano
Antipasti
Pollo
Piatti Popolari
Dessert
Pane Indiano
Naan E Pane Indiano
Pane
Portate Principali
Per I Bambini
Appetisers
Specialità
Agnello
Piatti Vegetariani
Pratos De Borrego
Masala Ram's Special
Specialità Grigliate Dal Tandoor
Piatti Fritti
Specialità Dello Chef
Contorni
Offene Weissweine
Masala Ram's Favourites
Gayle
The food and service were excellent. The prices were very affordable.
Indirizzo
Recensioni
Cherise
The food at this restaurant is delightful and the staff is wonderful. I will definitely return in the future.
User
Amazing restaurant, Amazing food and service. Thank you to the lovely Sonia for my free treat for being a first time customer x
User
Really friendly and welcoming staff, incredibly tasty dishes. Just the right balance of attentiveness and efficiency. Amazing Peshwari Naan! Visualizza piatti
User
The owners are amazing and very chatty, have Great food, quick to receive also once ordered. Third time being here with work colleagues and it does not dissapoint. Will continue to come back. well done staff xx
User
Amazing meal tonight after a last minute booking. Service was so friendly and efficient. Food came quickly and was so fresh and flavourful. Meat was tender and the naan was the best I've had! Will definitely be back.
User
Love masala ram, the owners are always so friendly and remember you, the staff are lovely and friendly, nothing is ever an issue, we have been going for a good number of years now. Chicken tikka is to die for and the platter as a...starter. Xx Visualizza piatti
User
Been a loyal costumer for years and never had a bad meal. Ordered on Christmas Eve and revived an odd looking korma with a hair in it. Phoned up to make them aware and woman was deny deny deny and bit my head off accusing...us of lying even though lying wouldn’t benefit us as I was just making them aware but she was nothing but rude very poor costumer service won’t be back. She reminded me off some of the owners on kitchen nightmares lol.
User
First time customers for a takeaway. Takeaway meal ordered at on a Saturday, which we all know is a busy time but if we knew it would arrive at we'd have ordered elsewhere. When we called to politely check on progress, we were...met with attitude from Leah and given the answer well that's what happens if you order via Just Eat !!!!!!!!!!!!!! don't think Just Eat will be happy with that attitude When it did arrive the driver went to Brightons first then Polmont !! it was disappointing. The nan, rice and pakoras were lovely to be fair, the lamb in the bhuna was chuch and the chicken in the Korma was like rubber. The price was which is a disgrace for the quality. Mutton not lamb and a broiler h...
Pete
Horrendous attitude from one of the owners/family helpers called Lee. I would like to highlight that Sonia provided a professional customer service experience in comparison to Lee. Placed the order at arrived at When I called at to find out...what was happening, Sonia offered to phone the driver to find out the situation for me, which was good. Whilst waiting on Sonia phoning me back, I received a call from Lee asking me to tell her what the problem was, I explained her colleague was dealing with it she then went on to explain how busy they are, which is understandable and I understand the challenges businesses have at the moment, owning my own. But there was no apology. In fact Lee (who at... Visualizza piatti
Categorie
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