"The ordered food was delicious. (Bruschetta, Lasagne, Pappardelle Amo)But the whole process is underground! We have pre-ordered via Trattoria-Amo app at 4 p.m. for a delivery at 7 p.m. When nothing has arrived at 7:20, I tried to call. No one can reach through the fixed-line telephone. There is only the announcement: Due to the current situation, our restaurant is currently closed. Please order via app or deliveryando. About Facebook I found a phone number. There was an annoying sounding driver who said he was there in 10 minutes. Thirty minutes later this was still not the case. When I called again, my demand for the food to come at all was only said to be inconceivable a lot and then simply placed. So I had no idea whether the order is being produced or on the move or has not yet been processed. Further calls have been ignored.After this phone call, I have re-transmitted the order via Deliveryando, as I have assumed a system error of the app. After ordering via deie App, an order confirmation came via e-mail, but the second announced mail, in which the delivery time should be, did not come. I used the app for the first time, as a discount was promised for the order.At just before 8:00 a.m., the call came, the food is ready now and in no later than 12 minutes there and whether we still want it. I said, however, did not get any info whether it was the order from the app or the newly abandoned via Deliveryando.The food arrived at the end of the day at 20:30 (so again later than then promised..Over 11 minutes driveway from the restaurant to us).The discount (in the app) of 15 (which would have been well 6 euros) was of course not guaranteed because not the app order but the deliveryando was accepted. The first one might have been overlooked or what I know. Drivers can't do anything about it at the end and apologized. But that doesn't make it good anymore. I have a full understanding of that. Not for not communicating. With a good 3 hours of pre-order, it should be possible to stick to the time or to let the hell go and that is not possible in time. Best NULL stars, because after such an experience, a delicious food is only unpleasant in the stomach. Would like to support local restaurants in the current time. With such a service you can close your shop more. Sorry!"