Noodlebox - Piatti

2 Coburn Street, CF24 4AE, Cardiff, United Kingdom

🛍 Soup, Kebab, Seafood, Fast Food

4.2 💬 2055 Recensioni

Telefono: +442920251007

Indirizzo: 2 Coburn Street, CF24 4AE, Cardiff, United Kingdom

Città: Cardiff

Menu Piatti: 35

Recensioni: 2055

Sito Web: http://www.noodle-box.co.uk

"I had a previous bad encounter with noodle box back last year when I was called a liar by the management. I ordered calamari and was sent some sort of round things. I rang up to obviously inform them of their mistake and the manager actually turned round and said you’re a liar we can tell the difference between calamari and the item I had been sent. I had to send a photo to the managers phone to show them what they sent and I was told oh well we can’t all be perfect as you obviously are. Tonight after begging from the children to order I gave in. The food was piping hot and in all fairness very tasty. However there was a portion of calamari missing. I rang the store straight away to inform them of their mistake and was told no you got what you ordered. I brought up my order on their app and once again was told I hadn’t ordered it. The manager then told me I couldn’t add up as I hadn’t been charged. Once I broke down my receipt to him and went through each addition separately he finally admitted defeat. I was then told at 18:22 the missing item would be with me within half an hour to an hour. I rang back at 19:31 to enquire where my food was and was told someone would call me back. 19:48 still no call so I rang back 4 times before my call was finally answered to be spoken to by the same gentleman I had initially spoken to and was told that it would be with me within 15 minutes. He telephoned me at 20:04 to be told he was just leaving the shop and he’d ring me when he was in my road and I could go out and collect it from him as he obviously can’t be bothered to bring it to my door. The food is great I’m not going to lie but the customer service is beyond appalling from the counter staff to the management. It’s now 20:17 and it’s only just turned up and was told we’ve given you a complimentary can...really?? I personally will NEVER order off this restaurant and I really suggest people follow suit. I can honestly say I’ve never been treated as poorly by any other restaurant or takeaway and I really suggest the management look at their own attitude and management skills and then look at the whole staff as a complete unit. Bad management is toxic and it shows in the way your staff treat your customers. Absolutely hands the worst customer service in the whole of Cardiff."

Menu completo - 35 opzioni

Tutti i prezzi sono stime su Menu.

tjpbrown tjpbrown

Ordered a delivery which was punctual. Excellent food. Beautiful presentation. Reasonably priced. Happy to recommend.

Indirizzo

Mostra Mappa

Recensioni

850sairaj
850sairaj

They sent me the wrong order and when I tried calling them they cut me off half way through conversation! DO NOT ORDER


Nickums247
Nickums247

Have been ordering from Noodlebox for many years now great food, good sized portions for the price, delivery can sometimes be a little slow


Carl
Carl

Superb service; friendly and great food! We had the chicken bento box and a noodle box each. The delivery was very reasonable; arrived hot and was very tasty. I’d highly recommend exceptionally good value! Visualizza piatti


greenway83
greenway83

The chicken was undercooked and the owner had a bad attitude when asked to reheat it. There was chewing gum under the tables and a strong smell of grease and grime. Please avoid this terrible place, as it is unprofessional and unclean.


delmet2021
delmet2021

As a strict vegetarian for over 20 years, I recently ordered the Veggie Sweet Box from this restaurant. However, upon eating the noodles, I was shocked to discover that what I thought was tofu was actually chicken. I am extremely angry about this mistake. While this place is usually good, they have completely failed on such a basic aspect.


Nicky
Nicky

I used to enjoy Noodlebox back in the early 2010s, but it has declined rapidly since then. While the food is still decent, the restaurant lacks the charm it once had. It feels more like a storage unit now, the atmosphere is unwelcoming, and you may even have to dine with a vacuum cleaner in sight. If that's your thing, then this might be your new favorite spot. Visualizza piatti


CrsHrn
CrsHrn

We order for delivery, rather than visiting the restaurant. We don’t order regularly from here, but on two occasions we received a meat dish instead of the vegetarian version. One was something in the vegetarian bento box (possibly the gyoza), the other was chicken gyoza instead of the vegetarian. We made a complaint on their website and by email and received no reply, which is why I’m now leaving this poor review. Otherwise the food was ok.


thepumpkinsmasher
thepumpkinsmasher

So my housemate and I ordered takeaway from this place the other day, and we both bought a box (him noodles and me rice), and we shared a veggie sharing box with the starters. I bought the Fuji rice box and was very disappointed to find it had no snow peas in like it says on the menu. I understand that it may be difficult right now because of Covid to get hold of certain ingredients, but if you don 't have something then take that item off the menu to avoid disappointment. But the other main complaint, which was the same for both myself and my friend, was that both boxes had very little stuff in them except noodles/rice. When I used to get food from Noodlebox back when it was under different...


Jjsth86
Jjsth86

I had a previous bad encounter with noodle box back last year when I was called a liar by the management. I ordered calamari and was sent some sort of round things. I rang up to obviously inform them of their mistake and the manager actually turned round and said you’re a liar we can tell the difference between calamari and the item I had been sent. I had to send a photo to the managers phone to show them what they sent and I was told oh well we can’t all be perfect as you obviously are. Tonight after begging from the children to order I gave in. The food was piping hot and in all fairness very tasty. However there was a portion of calamari missing. I rang the store straight away to inform t... Visualizza piatti

Categorie

  • Soup Zuppe calde e confortanti per nutrire la tua anima. Scegli tra una varietà di brodi saporiti e ingredienti sostanziosi, perfetti come semplice antipasto o pasto soddisfacente in una giornata fredda.
  • Kebab Assapora i nostri deliziosi kebab, sapientemente grigliati e pieni di gusto. Scegli tra una varietà di carni e spezie vibranti, serviti con contorni freschi. Perfetti per un pasto soddisfacente e saporito. Visualizza piatti
  • Seafood Immergiti nelle catture più fresche del mare con la nostra selezione di frutti di mare, che offre piatti squisiti preparati con pesce e crostacei di alta qualità. Assapora i sapori dell'oceano in ogni boccone!
  • Fast Food Goditi una varietà di pasti veloci e deliziosi perfetti per mangiare in movimento. Dai succosi hamburger e patatine croccanti alle bevande rinfrescanti, il nostro menu fast food soddisfa le tue voglie con un servizio rapido e sapori irresistibili.

Servizi

  • Takeout
  • Seating
  • Piatti
  • Delivery
  • Menu
  • Late Night

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"It was the most bizarre experience dining here. First when we arrived in the restaurant, our group set up was that there was someone on each end who was sitting facing an empty chair on the other side of the table. Upon enquiry we understood it was a covid measure, however never had any other restaurants requesting such seating arrangements in the past 20 months. We ordered two split pots, a non-spicy broth for one side of the pot and a spicy broth for the other side. The staff came to confirm that we wanted spicy/non-spicy in each pot. Yes, we said. To our shock when the pots came, one pot was spicy/spicy on both side, and the other was non-spicy/non-spicy on both sides. This was after the staff had came by to confirm that we wanted a spicy/non-spicy set-up, and in the usual situation a person wanting a spicy broth would not have asked for a split pot. We raised this to the staff and were clearly unhappy about it, though did not insist on having the broths changed around. What happened next made it the most awkward and uncomfortable dining experience ever. From where we were sitting, we could hear the owner reprimanding the staff for the error, throughout our meal. We understand mistakes occur and if the owner was unhappy about the mistake and genuinely wanted to apologise, taking the initiative to change the broth to the right setup, or a complimentary drink or dish would have gone a long way. But no, he chose to reprimand the staff within our hearing for the whole dinner (which didn't help the situation one bit and made the experience worse! . We felt sorry for the staff. Even with the hospitality shortage, that was a completely wrong way to help the staff improve, nor help retain them in the long run. I don't remember anything about the food, although photos did show a good range to choose from. At the end of the meal we each received a box of hello panda, which might have helped, if not for the fact they were expired. All in all, would not recommend."