"Five weeks ago I Booked a lunch for 5th November for a special birthday treat. Dined at the Passage House Inn twice since and checked my 5th November booking each time, all booked great! Turned up in the 5th and was told I hadn’t booked. I was so embarrassed as I was being called a liar and I knew I was right. They did find us a table but it spoilt the celebration. I paid the bill with a lady with a foreign accent, never seen her before, must be new. She was so rude and definitely needs customer care and people skills training. I actually looked in the booking diary on the desk and what do I see? My booking which had been crossed out and different name put next to it. When I challenged it with the manager (I think) he just said sorry about that but mistakes happen. Definitely a place I will not be back to."
Tutti i prezzi sono stime.