Rockers Steak House

"This was my first ever time going to Rockers steakhouse and such a shame that I had really bad experience with them and I've been put off for going there again. I went there for a company Christmas dinner and there were about 20 of us, we booked the table in advance and as it was a Christmas dinner it was requested that we have to pre order our food from the Christmas menu, which we did. When we arrived, the table wasn't fully prepared, as they allowed other customers sit where we were going to be, before we arrived, so some of us had to wait standing, whilst other customers were finishing eating, and to me it seemed that they weren't told that their table was going to be used for a big group, as they were taking their time to finish their meal (not really their fault, if they were unaware . Once we all sat down, took some time for staff to clean the tables and we had to ask them to do this. For those who asked the the three course meal, their starts came quick, but sadly after that, the mains took 2hrs to come out regardless of who ordered the 3 or 2 course meal. I could see that other tables were getting their food before us, and these customers arrived after us, not to mention again that our food was pre ordered. At this point, a lot of us were tired as we had a long day at work, some of us also relied on public transport to go home and in addition it was a long journey home for some of us (2hr bus journey home! and we were getting annoyed that our food was taking too long to come out; so a lot of us ate the main when it arrived and cancelled our dessert. When it came to cancelling our dessert, the supervisor of the restaurant was getting annoyed and being rude that so many of us were cancelling dessert and only wanted to pay for the main. Some of us managed to pay only for the main, but sadly there were others that were forced to pay as well for the dessert and had to wait for the dessert to be ready just to take it home, and when they were ready, no one told us that these were ready and we had to find out from the kitchen, this meant that some of us had to wait even more because we didn't know that the desserts were ready to be taken away. For those who decided to stay and eat their dessert, once again we had to wait a long time for the desserts to come out. During the time we all finished our mains and got our desserts, the tables didn't get cleared and I waited a long time for this to happen as I wanted to let them know that I wished to take the remaining of my food home. This meant, that I ate my dessert next to my unfinished main. When I went to pay, I refused to pay the full amount as I felt that the restaurant ruined our company Christmas meal and when I explained this to the supervisor, she once again was rude and didn't accept what I wanted to pay, and only offered to remove the service charge, but I insisted and fortunately the main manager came and accepted what I wanted to pay. I'm so disappointed in how our Christmas meal went as my colleague put so much effort in organising this and she even created a spreadsheet stating who ordered what and who had allergies and shared this spreadsheet with the restaurant to make easier for them, but some how they still messed up; one of my colleagues who was gluten intolerant got a normal burger instead of a gluten free burger, the salads came after the the burgers (and don't know why it took so long for a couple of salads to come out , and not to mention that one of them was a halloumi salad, where they forgot to add the halloumi which had to be requested to be added in. I understand that working in a restaurant can be stressful and that the people there work long hours (like we do and that that night was really busy, but I feel that there was no excuse for them to mess up like they did as they knew in advance how many of us were going to be, what time we were going there and the date, plus they also knew what we ordered. I feel that they were totally unprepared and unorganised to receive us, as I feel that knowing the information they had and knowing how big our group was, we should have been priority that night. In addition to all of this, not only l felt like the food was nothing special, some of us also got sick later on that night, and I think it's because the food wasn't properly cooked (the burger I had was slightly pinkish in the inside, but as my burger wasn't the only one like that, we all thought that the burger was meant to be like that . My conclusion is that the Rocker's steakhouse is unable to deal with big group bookings and it's best to avoid going there if you are a big group."