Telefono: +441628826622
Indirizzo: The Bird In Hand Hotel, Wokingham, United Kingdom
Città: Wokingham
Piatti: 4
Recensioni: 405
"Our suite was absolutely beautiful. Furnishings were gorgeous, bed was comfy, complementaries and minibar items were really good. Bath and shower were fantastic Had a great nights sleep. The front of staff however let the hotel down. Totally disinterested, sarcastic, cold, unhelpful and actually plain rude. We waited 50 minutes for a ‘soft brioche bacon bun’ this morning (see photo) The woman that served it banged the plates down hard on the table and walked off. The bun was totally inedible and rates as the worst breakfast I have ever been served. When we checked out of the hotel this morning, the 2 middle aged women front of staff (one of which had served our breakfast) were at the bar, drinking coffee and on their phone. No acknowledgement WHATSOEVER that we were standing 5 yards away from them!! We asked if we just leave our room key on the bar? ‘Yes’ one snapped. Appalling. I work as a manager in a public sector service and there is no way I would let these two women be in a meet and greet role in my workplace. They appear either to be either completely burnt out from their job or just hate working there. Such a shame. I will not be returning anytime soon."
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