The Fish House - Piatti

United Kingdom, CM14 4AG, Brentwood

🛍 Fish, British, Seafood, Fast Food

4.6 💬 2118 Recensioni
The Fish House

Telefono: +441277221772

Indirizzo: United Kingdom, CM14 4AG, Brentwood

Città: Brentwood

Menu Piatti: 35

Recensioni: 2118

Sito Web: https://the-fish-house.business.site/

"While waiting for our food, I noticed that the bill was higher than expected. Upon checking the receipt, I saw that the prices were much higher than what was advertised on the board. Additionally, we had to order larger portions as the small portions were not available, but they did not honor the price of the small portions. I was also charged extra for being gluten-free, which was not mentioned when ordering or on the board. When I politely inquired about this discrepancy to a young lady, she rudely mentioned it was a service charge and implied that I should have known since I had been there before. The owner, who was her father, also came over and spoke to me in a disrespectful manner, telling me to leave if I didn’t like it. When I tried to explain that I was just questioning the bill, he became agitated and dismissive. After a tense interaction, I decided to speak with another staff member and expressed my dissatisfaction with the way I was treated. I was met with even more rudeness, as they offered me a refund and asked me to leave. The lack of customer service and appalling attitude of the staff made me realize that they did not value my patronage. The way I was spoken to was completely unacceptable. I was so disappointed that I had traveled 20 minutes to return to this place. I promptly removed any previous positive reviews I had left and wrote this review to share my negative experience. I decided to try another restaurant, Chris’ fish chicken and ribs on Ongar road, and had a fantastic experience. The staff there were polite and accommodating, with no extra charge for gluten-free options. I was pleased to give my money to a place that truly values their customers."

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Went for the first time in ages just as good as usual, very fresh fish and chips perfect all piping hot lovely winter warmer treat

Indirizzo

Mostra Mappa

Recensioni

805stephene
805stephene

Excellent value staff very pleasant food was excellent we sat in to eat and it was non stop with people ordering take away highly recommended food


julie86r
julie86r

honestly the worst bunch of staff. Extremely grumpy and rude. I heard the staff being rude to multiple customers not just myself. Won’t be returning.


DebbieDas
DebbieDas

Freshly cooked superb fish and chips every time. New owner and his (step) daughter are brilliant. Food is awesome and service is outstanding. Best chippy in the area!!! Visualizza piatti


Justmijas
Justmijas

Best Skate and Chips, serving middle skate which is quite rare now days. Travelled from Spain to try this fish and enjoyed it so much, I had to return and repeat the order.


Leeleej64xx
Leeleej64xx

The staff here were so rude to me. I will not be returning. I came out for some dinner not to be spoken to like a piece of rubbish. I’m sure I’m not the first to of experienced bad attitude in this chip shop!


John
John

Disappointed by very soggy and unappetising chips. Service was reasonable balancing the delivery orders but staff were not keen on scouts waiting at a table and made it clear! Last time we were impressed, tonight I was not. Visualizza piatti


Artmo
Artmo

A very friendly restaurant. Nice atmosphere. My fish was well cooked and delicious although small for the price charged and £2.45 for chips is excessive. Pigotty's in Epping is similar quality but much cheaper and for take away Anchor in Ongar can't be beaten.


dagamba
dagamba

This restaurant is set up as a fast food take-out, but it's also a nice place to sit and dine. You can chat with the owner and choose to enter from either St. Thomas Rd. or Moore's Pl. They serve some of the best Fish & Chips in all of Great Britain. The cook has a lot of experience with fish, making it perfectly fried without being mushy or dry. The fish is fresh and flavorful, and the chips are thick and crispy on the outside with a soft interior. They offer a variety of rare lemonades to choose from, which is a nice alternative to beer. The only downside is that it can be busy and there may be longer wait times. Overall, this is a great value for money and a must-visit spot in the area. I...


94TiaR
94TiaR

While waiting for our food, I noticed that the bill was higher than expected. Upon checking the receipt, I saw that the prices were much higher than what was advertised on the board. Additionally, we had to order larger portions as the small portions were not available, but they did not honor the price of the small portions. I was also charged extra for being gluten-free, which was not mentioned when ordering or on the board. When I politely inquired about this discrepancy to a young lady, she rudely mentioned it was a service charge and implied that I should have known since I had been there before. The owner, who was her father, also came over and spoke to me in a disrespectful manner, t... Visualizza piatti

Categorie

  • Fish Deliziatevi con i nostri prelibati piatti di pesce, realizzati con il pescato fresco del giorno. Dai preferiti alla griglia agli stufati saporiti, il nostro menu celebra la ricchezza dell'oceano con sapori che soddisfano ogni palato.
  • British Tradizionale e sostanzioso, il menu britannico offre classici di conforto come fish and chips, succulenti arrosti e torte salate. Riscopri i gusti familiari, amorevolmente realizzati con ricette senza tempo e ingredienti freschi e locali. Visualizza piatti
  • Seafood Immergiti nelle catture più fresche del mare con la nostra selezione di frutti di mare, che offre piatti squisiti preparati con pesce e crostacei di alta qualità. Assapora i sapori dell'oceano in ogni boccone!
  • Fast Food Goditi una varietà di pasti veloci e deliziosi perfetti per mangiare in movimento. Dai succosi hamburger e patatine croccanti alle bevande rinfrescanti, il nostro menu fast food soddisfa le tue voglie con un servizio rapido e sapori irresistibili.

Servizi

  • Kids
  • Wifi
  • Piatti
  • Takeout
  • Menu
  • Seating

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"We used to go to Whittaker's every weekend when visiting Brentwood,and used to recommend it ,it was always expensive,but it was good food and good service,but for the last few months it is going down hill fast! As soon as you go in now ,and...eventually noticed,we are told it will be ,or minutes wait for food,at this point many customers leave. This has happened every time we visit,so we ordered coffee,when we would have ordered food for four people,well we waited,and waited, for a coffee ,after twenty minutes I went up to the kitchen,and was told it's coming,where from Brazil!!!!!! And then nothing! Caught a waitresses eye and asked again,then we got it,and then told if we were not eating could we be quicker as there were people waiting!!!!! Anyone sitting down was told it was a long wait,so most left! That's money walking out the door! And they didn't seem to care! We discovered the reason for this terrible service,a buy came in with a massive deliveroo bag and left after ten minutes with a massive bag of food, they are now doing delivery and making the deliveroo a priority !!!!! They might think they are making a good living out of this,but the people actually there are money too! And paying extra for the privelidge of eating in. It cost more to eat i than take out! And the last time we were there,they lost our custom,so that was four,we saw another three leave,a other group of four,a couple,and that's customers ,and the as thing was no one from Whittaker's asked the people why they were going,or attempt to sort the problem out. We were sitting by the door and as it opened other customers were calling out don't bother again no staff were Interested. This cafe is packed in , more and more tables,with no room to get up or down from your table without backing Into other people,and nearly sitting on their laps. Not going back ,now they are doing deliveroo, actual customers who want to eat,are getting a very poor service. They have lost our custom for good,"