Telefono: +442076298860,+442071078888,+442071078886
Indirizzo: Brook Street, W1K 4HR, City of London,Westminster, United Kingdom
Città: City of London,Westminster
Piatti: 35
Recensioni: 4415
"I have waited quite a long time to go to Claridges as I am not in London often, but a friend and I make the trip annually to try afternoon tea at one of the big establishments and then review them. Firstly, despite trying to book afternoon tea 3 months ago I was told they were fully booked for afternoon tea but we could have the lunch menu instead. I was disappointed by this and even more so when I got there today to find people either side of me having afternoon tea. When I questioned why there wasn't room for us to have afternoon tea too I was told it was served in a separate area which was full. I pointed out the people next to us and was just given a load of mumbles and excuses. It makes no sense. If they have room to seat you surely they can serve you either afternoon tea or lunch especially with 3 months notice. The lunch was nice but grossly overpriced. I could have made it myself for about £20. They got my main wrong but I accepted what they brought as I didn't want my friend to be waiting for me while they redid my dish. I presumed that they would charge me for the dish I ordered and not the one they brought me in error which was over £20 more. They didnt. I didn't notice this until after we paid. I also asked for a rose prosecco but if they didn't have it white would be fine. I was poured a glass of rose fizz but it turned out to be rose Champagne at twice the price. I also discovered this on the bill. Very sneaky on 2 counts. We had to ask for the bill twice before it was brought. The service was okay, everyone was OTT polite but it was very fake and the same person didn't come back twice, we must have had over 5 people in total wait our table. With the discretionary tip of 12.5% (which I think is a very impolite way of asking for more money and making it awkward for you to say no) the lunch came to over £260. I agree with all the comments about it being a tourist trap. It is overpriced and doesn't have the lustre of the photos you see. There is no atmosphere, no USP. They just count on the footfall I think. It might have been the number one place to go at one point but now it wouldnt make my top 10. The doormen didn't even acknowledge us so we got the door both in and out ourselves. Very disappointed!"
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