Xian Chinese - Piatti

Excellent quantity quality of food for reasonable cost. Been a takeaway only since 2020 with a chinese minmarket at the front of the shop. Food always ready to collect when we come.

Formerly very reliable. Quality of food has dipped significantly of late and delivery service increasingly erratic with 90 120 minute waits now common with zero communication and food frequently cold.

Have had about 3 takeaway or delivered meals recently. Food very good and fresh however do take care. Last week I ordered sweet sour fish for a vegetarian friend and whilst eating he found two chunks of chicken in with the fish !!1 However will still be ordering again . Visualizza piatti

I only visited here to pick up a pack of prawn crackers with my home cooked meal but the staff were so kind and opened up just to help me out. I have been before and food is always excellent went when it was a sit down place. I hope they survive the lockdown and comeback strong.

Last Saturday I made my first takeaway order. I ordered 5 dishes. When the delivery arrived it was one item short. I immediately phoned and was assured I would be refunded for the missing dish. Despite my phone call and subsequent email, no refund has been received. First and last time I use this restaurant.

We ordered a family meal delivery on Saturday evening during Chinese New Year. The order was extremely late due to problems in the kitchen which is unusual for this place. The following morning I received an email apologising and giving me a gift voucher for another meal. Not many restaurants would do that and I'm very impressed. The food standard is very high and the quality of ingredients always far superior to a lot of places. Visualizza piatti

Ordered take away food at 18:15. (unable to pre-order before 18:00) Restaurant called at 19:45 to say delayed for at least another 20 mins. Sadly, have to leave at 20:30 for a night shift on intensive care, looking after COVID patients. Disappointed and hungry start a night shift. Xian will kindly refund later but really not the point. Perhaps time to review their systems and how they operate. Will take response time into consideration for any future orders. Shame as food on previous orders has been good

This was our first Chinese takeaway for a while and we decided on Xian which is well established. For the price we paid the food was a real disappointment. Noodles were awful. All we could taste was burnt oil. The egg fried rice was tasteless, chicken with cashews and yellow bean sauce again bland and dry and the shredded chilli beef was lacking in the right flavours of sweet and spicy. The seaweed and chicken satay was ok. All in all for the menu prices the standard is not consistent. We did not enjoy it at all and will not be ordering again.

Food is always of a good quality at Xian, it’s been a firm family favourite for over 20 years however yesterday New Years Eve I was left extremely disappointed by the service and non existent communication from the team. I placed my order at 6:15pm, confirmation was sent with a delivery time of 8:15pm. My order arrived at 10:10pm. Therefore my New Year’s Eve dinner ruined. I tried numerous times to reach Xian, the phone was constantly engaged. It’s clear they had far too many orders to fullfill. However 4 hours without any communication is unacceptable. When the delivery was made the driver knocked, left the food on my doorstep without a word of apology. Visualizza piatti