Argyll Bute
The Wee Kelpie

The Wee Kelpie

82 West Clyde Street, Argyll Bute, United Kingdom

Food • Seafood • British • Scottish


"Decided on drive and dinner with my elderly Mother and opted for Helensburgh and The Ruby having been there in the past (last time about 2 years ago certainly) and found it to be excellent then. Not the case this time. Arrived just before opening and stood with a little family of 3 waiting to get in. Door opened at 5pm and we were, at that point, the only 2 occupied tables in the restaurant. We were told the window seat we took would need to be back for 7pm as it was reserved, not a problem. Orders taken just after 5pm for 1 starter, 2 mains with rice, drinks of 1 latte and 1 soda water with blackcurrant. The drinks came within minutes as did the prawn cocktail starter. Prawn cocktail was generous portion but had no flavour whole thing was watery. This was cleared from table about 5.15. Sitting at a table with no food about 5.30 a waitress asked us would we like to order anything else? Reply being we’d just like our mains please. By 5.45 still no food and other diners tucking into their main courses despite arriving after us. My Mum still hadn’t eaten a thing as she was ordering a main and planning a dessert . By 5.50 I decided to ask where food was and if it wasn’t ready we were paying for the drinks and one starter and leaving. I approached a waitress and was told the food “wouldn’t be long now” .. remember we’d to vacate table by 7pm. I honestly don’t think the order for our mains had been passed to kitchen until I asked. I returned to table and my Mum and me decided to pay for what we’d had and go so asked waitress for bill as we’d waited 55 minutes by then with no signs of the food. Before leaving I went to the bar area and asked to speak to the manager. Eventually the manager came over. I voiced my concerns about the time we’d waited and was met with complete disinterest and excuses.. “the restaurant is busy” (it was 50% full at this point) , if they struggle to cope at 50% I dread to think how they manage when it’s full. Then she said “the majority of people don’t complain” .. not really a great selling point is that ??? Apparently the lady was the owner and couldn’t have been less interested in the valid point I was making. We sat almost an hour with my mother having no food . Bad enough but the level of apathy and disinterest was surprising for what was once a gem of a restaurant (I believe it’s changed hands since my last visit) Certainly won’t be going back and I’d advise others to spend their time and money on a different restaurant in Helensburgh deserving of both of those and custom welcomed and appreciated"

The Waterfront Fishouse

The Waterfront Fishouse

1 The Railway Pier, PA34 4LW, Argyll Bute, United Kingdom

Full • Lunch • Drinks • Seafood


"Got to the restaurant 15 minutes early for a 7.30pm booking and was sat very quickly. Menu chucked on the table, specials were not explained and host had walked away before we had even walked to the table. Then sat for 20 minutes with no attention paid to us by any staff, not even for a drinks order. Mentioned this when someone finally came over and told they were very busy. Restaurant was at best half full and didn 't get any busier! Doesn 't help the 'host ' was paying more attention chatting to her friends than paying attention to what was going on in the restaurant. Maybe less of that would make service better? I don 't know, just a hunch. I digress, onto the food. For a fish restaurant the choice of seafood and fish was at best, limited. Given its so close to the sea (you can literally see it out the window) I 'd of expected a better choice of specials. Tonight, the specials considered of sardines, hake, surf and turf. Nothing particularly special or exciting. Asked two different people what the trio of fish frok the standard menu was, and got two different answers. Between us, went for mussels and smoked trout for a starter. Can 't go wrong with either. But they did. Despite clearly asking for the mussels to be gluten free, the bread wasn 't and they had to go back to correct it. Both were very tasty though and decent sized portions. Moving on, went for the surf and turf alongside Hake thermidor. Again both tasty and decent portions although the Hake was much bigger than the surf and turf. Puddings were fine sticky toffee and a panna cotta (black coconut ice cream was very good). Food/menu generally felt dated in style and nothing to write home about. Infact, could probably do just as good a job at home! Overall, service was very poor and that 's not even mentioning the 10% discretionary service charge that 's added to each bill. Wasn 't even asked if we were happy to pay it and was added onto the card machine without a second though. So, would I recommend? Well yes, if your happy with average food with poor service, but who really wants that? My advice? Go somewhere else. Plenty of other restaurants in Oban who are interested in treating guests properly. Certainly not a memorable evening, other than to recommend others avoid it."