Ballater
Balmoral Arms

Balmoral Arms

13 -15 Victoria Rd, Ballater AB35 5RA, United Kingdom

Bars • British • European • Scottish


"The hotel is nice a solid 4 star (not really a 5). The room was lovely and the bed was comfy but the pillows were awful extra firm foam. The breakfast was very good, and dinner was fine. The staff was hit or miss. Some are wonderful, but quite a few are downright surly. And their bookkeeping is a MESS. They double charged us for our stay. They charged the full amount of the room to the VISA I used to confirm the reservation when I booked. AND they also charged the FULL amount of the room plus meals and incidentals to the AMEX I gave them when we checked in. We pointed out the double charge when we checked out, and they said they fixed it then printed us a corrected receipt. But they never reversed the charge on the credit card. AND they were not so keen (or quick) to help reverse the charge when I contacted them a month later after I received both credit card statements. So it's a nice place but WATCH your charges RESPONSE ; I provided the requested information showing the overbilling when I checked out. Your staff confirmed receipt of that email before I left the inn and said the issue was fixed. It was not fixed and now you can no longer find the email i already sent. I have resent the info and a very detailed letter and proof of the 2 credit card charges. The double billing should not have happened and, when it did, you should have fixed it the first time (when you said you had) at check out. I should not have to spend my time TWICE to get this brazen mistake fixed and you should not speak to me like I am trying to cheat you. You should apologize for doing it and then not fixing it the first time"