Brentwood
The Robin

The Robin

Ongar Road, Brentwood, United Kingdom

Steak • Coffee • Burgers • Chicken


"We had a terrible experience at The Robin. To start with, we dined at The Robin whilst it was compulsory to wear a face mask in communal areas. Despite this, we were the only guests wearing a mask in communal areas plus our waiter did not wear a mask whilst serving our food or drinks. As a vulnerable person, this made me feel very uncomfortable from the start. The waiter showed us to our table upon arrival however the table was pushed up against the wall when we arrived. He left us to pull the table away from the wall and move the chairs over to the table. The waiter had clearly not received much training and was very unprofessional. We ordered one round of drinks which we were asked to pay for at the table. Once we placed our food order, we waited 45 minutes for starters to be served. I must say, the starters were delicious. Shortly after the mains were served, we noticed that there was no vegetarian option in the 'veggie roast ', simply vegetables and potatoes. This was misleading as we imagined a vegetarian option would be provided! To make things worse, the food was served by a lady wearing no mask who just shouted the name of the type of roast across our table. It was very unprofessional and unhygienic. In the end, two members out of our table of four left early as they couldn 't bear the service. I spoke to the supervisor who was attentive and apologetic, she reassured us that what we had experienced was not normal service at The Robin. This marked the third time we have dined at The Robin, each time the food had been delicious however the service majorly lets the pub down."