"We usually frequent the Horse Groom at Roxwell but we thought we'd try a different venue in the same chain expecting the same service etc. Couldn't have been more wrong! We chose our food, a share plate starter, which arrived minus one of the...food items, Hummus which was to go with the flat bread, in its place, a bowl of chutney, which had no relation to the other foods on the plate. we questioned this with the waitress, who said, we don't have any, I asked why was we not informed when we made our choice, and the attitude was, I didn't take your order, I don't know it's not my problem, she then went to speak to someone, and brought out a second bowl of chutney to appease the situation. When we said that we wasn't happy with this, she just shrugged and had the attitude that it's not her problem and just walked off. We then asked to speak to a Manager, who attended the table and explained that they have no Hummus, can't get any, and havent' for months, fine, but again, why is it on the menu, and why wasn't we informed when we made our choice, and I'm not being funny, they have a chef who can put on his own special board but can't whizz up a batch of hummus every day? I don't want make this review about a piddly bowl of Hummus, but this venue is seriously lacking in customer care and attitude towards their customers, the manager cancelled our order at our request and we left. I wouldn't recommend this to anyone and they need to have some sort of training for their staff and their attitude towards paying customers."
