Cardiff
Frankie's

Frankie's

6 Makintosh Place, Cardiff, CF244RQ, CF24 4RQ, United Kingdom

Pasta • Italian • 12" Pizza • Vegetarian


"Please do not eat at this restaurant. We only selected it because of the ratings and wanted a good Italian. My payment was not going through, it said the restaurant was unresponsive. So I called the restaurant to ask what to do. He asked me to order over the phone and pay cash. So I did this and went to pick it up. About ten minutes later, I got an email saying the restaurant had accepted my online order and had now taken my payment of 40 pounds out of my bank. I called the restaurant to ask his advice and he was so rude. He told me to pay cash and that my payment had not gone through and he wouldn’t get that money off Just Eat. At this point I was confused and seeked online help from the just eat robot online. They checked my order and confirmed I had paid for it. They told me to go to the restaurant and show the conversation between me and just eat to the owner and collect my food. I went to the restaurant and the guy was so rude. He refused to give me my food unless I paid cash. I tried to show him my bank statement and also the just eat help thread and he refused. I then got onto the help robot again whilst in the restaurant. They said the man needed to call them on the direct number so they could confirm to him it’s gone through. He also refused to do this. He started raising his voice at this point as to how much pressure he was under after Christmas and he had no one else helping him etc. At this point I was more than annoyed. I said he was out of order for putting all that on me ? Why is that my problem? I’ve paid 40 pounds, I’ve done everything he’s asked me to do ..... originally it was a delivery order and he told me to come collect it instead. And yet he was behaving like this. He then asked me to leave. I did. I left with no food, 1.5 hours of my life gone .... and no refund from him or just eat. Please rest assured I’ll be taking this further."

Cafe Aroma

Cafe Aroma

120 Crwys Road, CF24 4ND, Cardiff, United Kingdom

Cafe • Wraps • Panini • Breakfast


"Use to be a lovely atmosphere with great staff and food however since the new owners have come in the standards have dropped and they don’t seem to care. Visited with a friend for a quick bite to eat for lunch, place was quiet, not like before when it use to be bustling. Asked for a panini meal and specifically asked if the spicy chicken was marinated where they lady behind the till confirmed it was. I am quite picky with my food and if the member of staff confirms something then you expect it to arrive like you expect. When it arrived I could immediately see that the chicken was not marinated, instead there were 2 pieces of chicken, and I’m not lying when I say they must have been each the size of two 50p pieces and super thin, plain and not marinated, the chilly came via some chilly sauce out of a bottle topped on the chicken. The panini was accompanied with a minuscule amount of chips and salad on the side, more suitable for a kiddy’s meal. When questioning the person behind the till who confirmed it was marinated originally replied with “no that’s how it come”, obviously I was slightly irate as it’s not what I expected, and to top it off my bottle of water that I paid £1.50 was Costco’s very own 330ml Kirkland brand. Overall I will not be returning to this place. The food has gone down hill and the owners don’t care. Maybe I was just unlucky and it was and off day but I won’t go again. Food was below average and definitely not value for money."

Cafe Citta

Cafe Citta

4 Church Street, Cardiff I-CF10 1BG, United Kingdom

Cafés • Pizza • Italian • European


"cafe citta is a tiny little restaurant that is worn away and is very inconspicuous. if they have not made extensive food research, they might miss it at the end because it looks impressing from the outside. I recommend to them however to go an effort because if they are looking for authentic Italian food in cardiff, cafe citta should definitely do on their list! atmosphere: it is a very small restaurant with barely walking. the tables are small and crampy, so when they come with more than 3 people, I recommend to them a booking well in advance. but despite being small, the decoration is really charming. it felt more like going into someone's living room than a real restaurant! there were flowers each table with beautiful wooden tables, whose table legs were decorated in very ornate style, and cool paintings on the wall as well! customer service: excellent, could not be better. not only the personal friendly, but they were also very attentive and made sure that our table was well clarified without having to say anything at all! Food: that was excellent. as an appetizer we had the caprese, which was fresh buffalo mozzarella with a beautiful sauce and fresh tomato. the mozzarella was fantastic and really very fresh. we also ordered the polenta al ragu and the bolognese soße, which accompanied the polnta was fantastic! for a pornstar, I ordered the pollo alla romana, which was a whole chicken breast with sage, parma ham, and a side of kartoffel and salat boiled. we also had a garlic pizza to share. they gave us chili oil and parmesan on the side for extra spices. everything was great! I am usually not too excited to order chicken breast in a restaurant, but it was extremely juicy I didn't know that chicken breast could be so tender! there were great aromas everywhere. the only negatiw is that I recommend to give them the garlic pizza. it was quite bland and needed half a quantity of chili oil and parmesan to save it. overall I recommend cafe citta. next time, I would try one of her pasta dishes, how my partner swept over his tagliatelle carbonara!"