"update 2022 after I used the restaurant again, I have revised my previous 2 star ratings up to 4 stars. it was 5 stars before the delivery fiasco described below. in the restaurant we had an excellent experience as before, the service was great and the eating was on site. we will definitely go back. while we were there, we noticed pizzas for the delivery accumulating in the kitchen. it was a long time before deliveroo came to collect them. I wouldn't have delivered. my previous 2 star rating is as follows: good restaurant, bad delivery. we have often used pizza express in amersham as a restaurant and are always satisfied. it's not cheap, but it was good. tonight we ordered by deliveroo. eating was slightly delayed by the original forecast, but was actually delivered within 29 minutes. no problems with deliveroo or your driver. when opening the sealed bags we found that the dough balls were missing. also the Bruschetta topping was distributed around the box. once again, it was in order. the pizzas and lasagne arrived cold and we decided to reheat them. the lasagne was in a film floor without lid placed in a card box. this seems idiotic, as any Indian or Chinese restaurant successfully supplies in foil floors with lids without spillage. the reheated pizza is not great, but the lasagne was still beautiful. of the three desserts we ordered were two in order, but the chocolate wing cake was terrible. it was gritty and oily becomes an unpleasant aftertaste. we took the chocolate wingcake back to pizza express and asked for the manager. he listened to our complaints and apologized. he replaced the terrible cake with a brownie that was beautiful. he also advised that we could comment on the cake with the deliveroo app, but I can not see how. overall I would say, use the restaurant, but do not disturb with the delivery. the restaurant manager helped the situation that was very appreciated. cake side by side that would have been very good if it had been served hot. for reasons of clarity, this is not a reflexion over deliveroo, which made its part of the ordering and delivery well and facilitated the reimbursement of the missing teig balls."
