Eastbourne
Pizza Hut

Pizza Hut

Lottbridge Drove, PE14 9, Eastbourne, United Kingdom

Pizza • Lunch • Salads • Cheese


"We arrived early having booked previously online. They were happy to accommodate us though as there were plenty of available tables. The waitress we started with seemed very attentive, polite and eager to help. We gave her our order written on a piece of paper. She read it back to us and we corrected her mistakes in reading it. We said please come back and check with us anything that you are unsure about. We were a party of 6 so it wasn't completely straightforward. She never came back to us with any issues. When she brought out our food she trod on my foot. She apoligised profusely and I assured her it wasn't an issue. We all had food except for one person who the kitchen staff apparently forgot about even though her food was part of a meal deal. She got her food a out 20 minutes later than everyone else. Then when the meal was brought out the waitress stood on my foot again. She apoligised again and I said it was ok again. The waitress must have then gone home as no-one else then came to serve us. I was waiting about 45 minutes for my pudding. No one cleared our empty plates the whole time that we were there! When we got the bill a different waitress had realised that I had been waiting an inordinately long time for my food and told us that because of this she had applied a discount to the bill. Which was nice. However as we checked the bill it became clear that our order was wrong and we had been over charged. After talking to us and then her manager twice the waitress came back to us with an acceptable solution to the over charge. We were surprised that the manager, who had been there in the kitchen the whole time that we were there, couldn't be bothered to come out and try to sort the situation out himself and chose instead to leave it to the poor waitress who hadn't had anything to do with us until we had to complian at the length of time that it was taking for my dessert to appear. Inept, lazy and irresponsible staff ruined what would have been a great meal as the food was very good. Won't be returning any time soon!"

New World

New World

133 Seaside,East Sussex, BN22 7NA, Eastbourne, United Kingdom

Kebab • Mexican • Chinese • Curry Dishes


"Before ordering, read the reviews. Something I didn't do and I regret. I chose this place through Just eat, as I had an approximate delivery time of 30 to 50 minutes, which was the shortest of all the food to take, however, when I made the order, it was 1. 5 hours to wait. Well, the time came and he left. I had a delivery exit soon, but after 20 minutes there was no sign, so I called and I was informed that I was ready for delivery, so I said I'd wait a bit longer. When I didn't get here yet and I tried to return the call but I couldn't communicate as if they had blocked my number. So I sent a message through the Just Eat app and received one back saying they were busy and that the order would be with me shortly. Then they must have lied when I first called. The food finally came 1. 5 hours after its expiry. Pushed in my hand by the delivery driver without apologies. So a total of 3 hours from the order. I'd like to say it was worth the wait. But far from that. The food was warm, which makes me think I'd been at a counter for a long time. It was insipid and everything had a taste like they washed it with dirty water. The crunchy meat with chili had not seen a chili. I requested a refund of money that they rejected by sending a message apologized for the delay, but they will not refund the money and I hope I enjoyed the food. Well, New World if you read this. No, I didn't enjoy it. It ended up in the bin."