Elmbridge
Pizza Express

Pizza Express

Aquis House, 117-121 New Zealand Avenue, KT12 1QA, Elmbridge, United Kingdom

Cafés • Pizza • Lunch • Italian


"We booked a table at Pizza Express Walton tonight 11th May thinking it may be a little busy but when we turned up we were the only people there we asked about heating or even blankets and was told no we have never supplied outdoor heating we were then told the restaurant just along has heating ! Great business tactic there Anyway we order drinks and pizzas and decided to grin and bare it ...at 9.15pm we went inside to order a coffee as no one came out to ask if we wanted dessert and was told sorry coffee machine not working so i said not working or just being cleaned and you just dont want to do it ? So once i said that he said yes sorry but its late and we are no longer serving coffee ! My reply was ive sat outside with no heating and i want a coffee the manager then appears and said ok we will do it ! ....all this branch wanted to do was close down early and they just couldnt be bothered if that is the case DO NOT OPEN ! I would have thought you would he rushing to open the doors to customers not making the dining experience even worse than it already was .... P.s...when we went to the ladies we noticed their used blue masks on the tables ...not a good look when its meant to be cleaned down to prevent the virus ..... Note to Pizza Express if you state 10pm and someone orders coffee at 9.15pm.pls accomondate the manager the waiter just couldnt be bothered totally unimpressed by tonights experience will not be rushing back to this place"

Oak Room

Oak Room

Woodlands Park Hotel, KT11 3PZ, Elmbridge, United Kingdom

Full • Steak • Coffee • British


"We took my Mum and Dad for Afternoon Tea at the Woodlands Park Hotel as a treat to celebrate their recent 90th and 95th Birthdays. The food and drink was excellent but the service was very disappointing in two respects. Firstly we arrived in good time for our 3.30pm booking slot but I stood at Reception desk for a full 10 minutes and was completely ignored. The one member of staff behind the desk was sorting out an IT problem over the phone and completely blanked me not even an I 'll be with you in a minute . After 10 minutes I set off round the hotel to try to find any member of staff who might be able to tell me where we needed to go (the website suggests that Afternoon Tea can be taken in any one of three rooms but our reservation confirmation did not state which). I found a member of staff and was directed to the Oak Room. The second disappointment was that the two staff serving Afternoon Tea clearly had no idea about the etiquette if taking afternoon tea . We were given our pots of tea a full 10 minutes before any food arrived. Eventually I had to ask one of the staff when we might expect some food (by now we had been at the Hotel for 40 minutes). It is not unreasonable to expect food and drink for Afternoon Tea to be served at about the same time. None of us wanted to drink a lot of tea first and then not have room for sandwiches and cakes. The other disappointment was the general decor in the Oak Room. It lacked the special atmosphere which you would normally expect for a formal Afternoon Tea. I 'm sorry to say, but I cannot recommend this venue for Afternoon Tea."

Best Western Ship

Best Western Ship

High Street, KT13 8BQ, Elmbridge, United Kingdom

Sushi • Kebab • Asiatic • Seafood


"Myself , husband , some and mother in law booked for Sunday lunch, having been about 8-9 times before we knew the meat could be a little hit and miss (sometimes really tough and chewy) but we thought we 'd go again and hope for a good day! We were the only table in for about 30 min then throughout the entire lunch only one other table came . The buffet style started was a let down all seafood its of boney fish nothing meat or fruit based my son (18months) loves fish but because of al the bones couldn 't really eat it, I we never order the soup as the times we have it 's been like water !! Sunday lunch is suppose to be comforting , lots of vegetable selections , lovely fluffy yorkshires it 's suppose to be like mum made accept this lunch the beef was so incredibly chewy , the Yorkshire would have been perfect if they weren 't swimming with oil. The potatoes weren 't brown and crispy on the outside and fluffy in the middle they were pale and bland . The veg was like something you 'd get in school dinner hall ... carrots, broccoli and cauliflower all cooked together in one pot . They use to have all the veg Separate and a much bigger better selection , there was no stuffing although when asked they do reheat some in microwave for me .. which was awful (unfortunately) The gravy was the only Good thing about the meal . The dessert table also use to be lovely except NEVER eat the cheesecake they always use gelatine and it 's never dissolved properly so you end up gagging on tiny bits of rubbery gelatine! They use to have a cheese selection they don 't seem to anymore . They staff were friendly but not very aware if all out played being full on clearing the table . Such a shame"