"Every time we visit, the queue in the Sunbeam cafe is extremely slow. The issue is with the serving of drinks, where each hot tea/coffe takes a stupid amount of time to prepare. Sometimes there have been 5 staff at the drinks counter, but only one person is able to prepare drinks at a time. It badly needs a faster process, or more machines, or one person dedicated to each machine. The staff working the machines look inept, and seem to waste time doing nothing. Last time we were there, a nice lady was very occupied with putting a pull-out barrier between customers, as soon as they entered the cafe, then retracting the barrier, and putting it back immediately the queue (eventually) move on. It just fascinated me watching, somebody kept very busy, on a seemingly pointless exercise. Maybe she could have served drinks instead?! The food is OK, just fairly expensive, for what it is. Sometimes there are other outlets outside, for drinks, but these usually have queues, or don’t do hot drinks. Come on Brooklands, sort this long-term issue out, as it really spoils what would otherwise, be a perfect day out. It has been going on for FAR TOO LONG."
