Epsom
Pizza Express

Pizza Express

8 South Street, Epsom KT18 7PF, United Kingdom

Pizza • Sushi • Mexican • Seafood


"My sister booked a family meal for 11 to celebrate my mums birthday this Friday gone for Saturday the 14th four groups of the family came from different locations as this was the closest PE. My family and I were there first to arrive, it was obvious that there wasn’t a large table set for us, my sister who booked it arrived next and on arrival we were told that there wasn’t a booking! The manager asked when she had booked it she replied yesterday lunch and had spoken to a man, the manger denied there was a man working and that we hadn’t booked! Can the manager please enlighten me to why four families travel without a booking to celebrate someone’s birthday? Did we do this to just waste our time?We paid to park in the Ashley centre to what waste money!!! No apology, no attempt to try to resolve the matter, just we are very busy you can wait an hour and a half or we can sit you on two different tables! There were no tables available that could have been pushed together so we would have been sat well apart. I cant understand how after Covid and all of the hospitality industry have been so prominent in telling us all how hard they have had it can simply mess this up and not resolve the issue! The curt attitude of the manager was appalling. I’m glad it wasn’t me that made the booking, I wouldn’t have been so polite,and before the manger denies we booked , please find attached the call register from my sisters phone on the Friday.Won’t be returning, which is a shame as its the most local to my mum’s, Prezzos it is! We then got a table at the Worcester Park branch who couldn’t have been more accommodating."

The Derby Arms

The Derby Arms

Epsom Downs, KT18 5LQ, United Kingdom

Kebab • Sushi • Pizza • Cafés


"This is our usual venue for celebrations both because its local and because usually its a well priced great food but based on my experience last night I wont be going back for a while. A number of things went wrong, and any one on its own would have just been put down as bad fortune, but all together suggests that the owners of Derby Arms are trying to offer a fine dining experience but not backing it up. 1) I booked online and mentioned the booking was for my wife 's birthday, and at no point was this mentioned. In its self this wasn 't an issue as she never likes the attention of it, but it does suggest that nobody paid attention to the note made under special requests and dietary issues so does suggest that if I 'd made a dietary comment it may also have been ignored here 2) They brought out the wrong starter, firstly the server seemed to be expecting me to accept what he brought out, and then returned to the kitchen to get what had been ordered which did arrive very soon after. The lady who took our order came to apologise and blamed the kitchen, but given the same item was on our bill it was clearly her error. 3) The waiting staff were very pleasant but not very attentive. This was highlighted best when the server arrived with our main course and our starter plates had not been taken away. A bit of juggling later (thankfully there was a spare table nearby) all was sorted 4) When you order a £30 steak you 'd expect decent meat, served well Not on a wooden block with chips in a cup (very pub styly) 5) Both steak meals had things missing, my wife had no chips and I was missing the extra onion rings ordered. Once highlighted they arrived in good time When you 're paying £75 a head for a pub meal you really expect many of these mistakes not to be made and there is every chance we were just unlucky."