The Derby Arms - Piatti

Epsom Downs, KT18 5LQ, United Kingdom

🛍 Kebab, Sushi, Pizza, Cafés

3.8 💬 66 Recensioni
The Derby Arms

Telefono: +441372722330

Indirizzo: Epsom Downs, KT18 5LQ, United Kingdom

Città: Epsom

Menu Piatti: 35

Recensioni: 66

Sito Web: https://www.thederbyarmsepsom.co.uk/?utm_source=google&utm_medium=organic&utm_campaign=gmb

"This is our usual venue for celebrations both because its local and because usually its a well priced great food but based on my experience last night I wont be going back for a while. A number of things went wrong, and any one on its own would have just been put down as bad fortune, but all together suggests that the owners of Derby Arms are trying to offer a fine dining experience but not backing it up. 1) I booked online and mentioned the booking was for my wife 's birthday, and at no point was this mentioned. In its self this wasn 't an issue as she never likes the attention of it, but it does suggest that nobody paid attention to the note made under special requests and dietary issues so does suggest that if I 'd made a dietary comment it may also have been ignored here 2) They brought out the wrong starter, firstly the server seemed to be expecting me to accept what he brought out, and then returned to the kitchen to get what had been ordered which did arrive very soon after. The lady who took our order came to apologise and blamed the kitchen, but given the same item was on our bill it was clearly her error. 3) The waiting staff were very pleasant but not very attentive. This was highlighted best when the server arrived with our main course and our starter plates had not been taken away. A bit of juggling later (thankfully there was a spare table nearby) all was sorted 4) When you order a £30 steak you 'd expect decent meat, served well Not on a wooden block with chips in a cup (very pub styly) 5) Both steak meals had things missing, my wife had no chips and I was missing the extra onion rings ordered. Once highlighted they arrived in good time When you 're paying £75 a head for a pub meal you really expect many of these mistakes not to be made and there is every chance we were just unlucky."

Simon Simon

Pleasant afternoon on a Monday spent in the sun with nice food and a busy garden making a nice atmosphere for a Monday. Good service, food was lovely. Looking forward to a return trip.

Indirizzo

Mostra Mappa

Recensioni

R
R

Very Busy Pub looks cozy but at times a little drafty due to access doors at either end of dinning lounge. Food quantity and quality very good. Service level excellent everyone pleasant and polite. Would definitely recommend


Elizabeth
Elizabeth

Me and my partner attended on Saturday for the first time. The food was lovely; and reasonably priced. However, our waiter Matthew was even better. He was so warm and welcoming even having moved tables a few times as it was cold. He couldn’t do enough for us. Probably the best customer service I’ve ever received at a restaurant. : we will be back!


Stuart
Stuart

I like the Derby Arms as they are pet friendly and they serve a dam good Sunday Roast with all the trimmings . Can be busy so book if you want to go. They also have a more formal side where dogs are not allowed. I summer this is a fantastic watering hole with outside area to sit and being high up on Epson downs alongside the Racecourse. We have walked there on many an occasion. Visualizza piatti


Andrea
Andrea

Sorry but we were very disappointed! We had mushrooms for a starter and the bread was stale, mushrooms were nice.though. We ordered hamburger and a chicken burger and the chicken was over cooked and dry, lettuce was all shredded so not the decryption it was described on the menu! Chicken over cooked and a lot of spicy bbq sauce. . they covered it in so much all I could taste was bbq sauce and over cooked chicken. The hamburger was burnt the only thing which was nice was the chips. If I was sooo hungry I would have taken it back. Very disappointing not worth the money


David
David

Myself, my wife and my son enjoyed Christmas lunch at the Derby Arms yesterday, having booked it several months in advance. The entire experience was great. We were seated in a comfortable alcove by a window, which was a good start. The food was glorious and the portions generous. And finally, even though they were obviously busy, the serving staff were both friendly and obliging. We therefore had the most enjoyable and relaxing Christmas lunch we could have wished for, without all the stress and hassle of doing it ourselves, at home. So would we go there again? We absolutely would! Well done to all at the Derby Arms.


Barry
Barry

Possibly the worst pub bar I have ever been in. It takes ages to get a drink. Would not attempt to order food. You can clearly see the staff are under a lot of stress. Because of the lack of them, they did their best, but this is a managerial problem. Who when I spoke to highlight the obvious issues was rude. I have run pubs for over 15 years and it's clear what the issues are. The place itself is a nicely decorated building with a nice outside seated area. It is in a superb location also. But unfortunately it is not being run to it's full potential. I have visited on several occasions and it's always been like this, unhappy staff irritated customers and an air of frustration. I stopped goin... Visualizza piatti


Gillian
Gillian

We decided to book at the Derby Arms, because of all the great feed back from friends and family. This was the first time my husband and I had been out for Christmas Day lunch. Well it was fantastic. From the moment we walked in you got the biggest smile from the young lady serving drinks. They were so busy the atmosphere was great, everyone happy and smiling. We were shown to our table next to the fire place felt very comfortable and romantic. The food was amazing. I had the Baked Scallops to start and I could eat those everyday They were delicious, the Turkey was so moist and very filling. My husband had the soup which he really enjoyed and Beef Wellington which he said was cooked perfectl...


Joanne
Joanne

OUTSTANDING, thank you Matt Elliot !!! I went for Sunday lunch at The Derby Arms with my family (6 of us in total). Firstly we were greeted at the bar by very friendly staff who organised and directed us to our table. It was fantastic, we were tucked away and felt like we had the room to ourselves although the restaurant was busy. The lovely young men who were serving us and taking our orders were absolutely faultless. They were so good I took their names to write this review. Matt and Elliot!! They were friendly, funny and incredibly helpful. Nothing was too much trouble when swapping things around from the menu. The food was wonderful, we had various roasts, a chicken burger and fish and c...


Mark
Mark

This is our usual venue for celebrations both because its local and because usually its a well priced great food but based on my experience last night I wont be going back for a while. A number of things went wrong, and any one on its own would have just been put down as bad fortune, but all together suggests that the owners of Derby Arms are trying to offer a fine dining experience but not backing it up. 1) I booked online and mentioned the booking was for my wife 's birthday, and at no point was this mentioned. In its self this wasn 't an issue as she never likes the attention of it, but it does suggest that nobody paid attention to the note made under special requests and dietary issues s... Visualizza piatti

Categorie

  • Kebab Assapora i nostri deliziosi kebab, sapientemente grigliati e pieni di gusto. Scegli tra una varietà di carni e spezie vibranti, serviti con contorni freschi. Perfetti per un pasto soddisfacente e saporito.
  • Sushi Delizia il palato con la nostra deliziosa selezione di sushi, che include ingredienti freschi, rotoli sapientemente realizzati e nigiri tradizionali. Ogni boccone offre un'armoniosa fusione di sapori, promettendo un vero gusto del Giappone. Visualizza piatti
  • Pizza Immergiti nelle nostre pizze perfettamente cotte, realizzate con impasto fatto a mano, salsa di pomodoro ricca e una miscela di formaggi gourmet. Ogni fetta esplode con condimenti freschi, garantendo un boccone delizioso ogni volta.
  • Cafés Affascinanti caffetterie che offrono una varietà di caffè e tè appena preparati, insieme a spuntini leggeri, prodotti da forno e dessert. Perfette per un risveglio mattutino o una pausa pomeridiana in un'atmosfera accogliente.

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