"My boyfriend and I booked a table for the evening of 24 December 2016 for ourselves and another couple, in the Zafferano. We had to pay each CHF20 on top of the bill, to be able to have a table by the window, which is rather surprising and of poor taste. We did get a table by the window, but not in the Zafferano restaurant, but in an area off by the side of the restaurant which lacked the Oriental style/atmosphere that is the theme Zafferano.The service, considering what the hotel and its restaurants claim to offer, was poor. We were offered some appetizers in advance of the starters. The plate, on which these appetizers were served, remained, once empty, unclaimed in the middle of our table, even after the starters were served. We had to do our own refills for the water, even after having been brought new bottles of water (!) and were in general given the feeling of being an after thought for the waiters. There was a larger group just off to our side and the waiter seemed to know the guests personally. He was very much attentive to this group and seemed to forget about us.In terms of the food, it was nice, but overpriced. The dessert buffet was a disappointment in terms of selection and presentation."
