"BOOKING Making a reservation for this restaurant on the surface seemed to be straightforward, but was not. Upon making a reservation on their website, a message pops up informing you that a confirmation email will be sent to your designaged email address. That email never came through. On the morning of the day my reservation was booked for, I emailed their general enquiries ' email address to confirm my reservation. Several hours later, after still not hearing back from the restaurant, I called an hour before the time I 'd booked, which revealed in fact that my reservation hadn 't been placed and was then made on the phone at the time. Whilst it wasn 't a problem because the restaurant was relatively empty, if it had been busy it could have been an issue. FOOD My mother who attended with me suffers from Coeliac Disease and a Dairy Allergy, and I 'm Lactose Intolerant. The online and in person menu doesn 't have any allergen information available, so we had to guess and hope for the best with what we could eat. Could be potentially life threating for people with severe allergies; would recommend that info gets added asap. No water was offered to us on the table throughout the entire duration we were there...We weren 't given new knives and forks when our main dish arrived; it is basic hospitality to get new cutlery with each meal and water on the table! Food was ok, not bad not great. I 've tasted far superior Turkish food so was disappointing. Would have liked more seasoning, but that 's personal preference I think they 'anglocised ' the menu to suit the English palette...Also I 've noticed I 've been sick and on the toilet more frequently since eating here, so think that maybe my fish or rice wasn 't cooked properly ? ACCESSIBILITY I have a real problem with the fact it states on Google that it 's wheelchair friendly, when it 's evidently not. Both customer AND staff toilets are up a set of *very* steep stairs which would cause difficulties for customers with mobility needs. Customer toilets were located next to staff toilets which I think is inappropriate, and should remain in separate areas. Only 1 toilet for each sex male female when full would be inconvenient, and no changing facilities for parents. STAFF/CUSTOMER SERVICE This is the area that we had serious problems with. Whilst staff were friendly and attentive, I would dare say that they were excessively it was too full on! Firstly, all the waiting staff were male; at least 1 or 2 female waiting staff is much needed. Secondly, there was 1 waiter in particular who made both me a 19yr old female and my mother who 's 54 feel extremely uncomfortable. This waiter was our main server who took over from the original waiter who seated us: he was polite, however was standing over us nearly the whole time. My mum even made a joke saying he was obsessed! He was staring a lot in a way that could be intepreted as threatening and borderline harassment for females. It was intimidating and made us uncomfortable, putting a downer on our overall experience. He also kept coming back to our table checking in every 5 10 minutes, meanwhile he didn 't do this with any of the other customers who were ironically women with male companions, which made us think he was targeting us 'cause we were 2 women on our own. When eating out, most people want to be left to their own devices it was extremely intrusive. It 's far from the standard of professionalism I would expect from a restaurant rated 4.7/5. DISCREPANCIES WITH ONLINE INFO The info stated on Google isn 't accurate. It says that it 's women led , definitely not when you have no female staff on hand. Free water refills we weren 't even offered water so that 's interesting. Braille menu not true. Fireplace nope, none in sight. It may seem I 'm being nitpicky, but I just don 't see the point of lying online about things that you don 't offer in person not beneficting your brand image in any way. Overall, whilst it was nice as a casual local spot and the food was edible, I wouldn 't recommend and will not be coming back. There are far better Middle Eastern eateries in the area..."
