"Visited here tonight for an evening meal. Ordered flat iron steak, and person I was with ordered the chicken burger. Chicken burger seemed okay, apart from the coleslaw which had too much onion. My flat iron steak however was really poor quality meat, the cut of the steak was all wrong that I knew it was going to be tough even before I cut into it (my dad was a butcher so I learnt a thing or two). The steak was inedible and I ended up just eating the chips, mushrooms and green beans, which there wasn’t much of unfortunately. Server came over when we appeared to have finished our meals, to ask if all was ok and I said I couldn’t eat my steak due to its toughness, to which the response was that they’ve never had complaints on the steak before and could I explain what I mean, so I showed how hard it was to cut, so then the steak goes back to the kitchen for the chef to determine whether it was tough like I said it was (I have no words for this, the customer is always right, never say you have decided you agree, makes for poor customer service). So the chef agreed, and it was explained that it was cooked to my liking and it’s not the chefs fault if the cut or piece of steak turn out to be tough!!! Again, no words.I assumed my meal would not be charged, however best offer was a free dessert or a round of drinks off the bill, which seemed odd. We choose the free round of drinks, which was close enough to the cost of my food, however, it would have been a nicer gesture to take the steak meal off the bill, than leaving someone with a bitter taste in their mouth, just a thought."
